Consult with customers to determine needed repairsSchedule customer appointmentsSource all parts for repairs through various vendorsDispatch repair work to techniciansPrepare and present estimates for additional needed repairsCalculate and finalize repair invoices, discuss and collect payments for both current and outstanding invoices.Manage and update Repair order software (Mitchell) and payment systemsManage and order all needed shop supplies and toolsManage Accounts receivable and accounts payable as requiredAssist Technicians as needed

Managed all aspects of customer contact for service and sales of tennis ball recycling programs and products.Update and manage all operation systems and web stores including Active Campaign (CRM), Ebay listings, Amazon listings, ShipStation, Campusship, Paypal, Quantity Manager, Word Press (GiveWP) YetiText, MightyCall and Google suite of apps.Responsible for designing and implementing improved processes and operational policiesManage new and existing customer relationshipsInvestigate customer-related complaints and work to resolve them as quickly as possibleDesign and implement new donor acquisition programs

Manage and perform routine property maintenance services for both individual residential and commercial clients.

Lead and assist in biweekly Martial Arts lessons for adults and children. Represent and promote the art of Tang Soo Do at public and private events. Recruit new students.

Working store manager in charge of all facets of running a retail franchise including:• Completes store operational requirements by scheduling and assigning employees; following up on work results.• Maintains store staff by recruiting, selecting, orienting, and training employees.• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.• Ensures availability of merchandise and services by approving contracts; maintaining inventories.• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.• Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.• Secures merchandise by implementing security systems and measures.• Protects employees and customers by providing a safe and clean store environment.• Maintains the stability and reputation of the store by complying with legal requirements.• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.• Contributes to team effort by accomplishing related results as needed.

Marketing SuperMedia's primary advertising mediums: SuperYellowPages, Superpages.com, and SuperPages Direct mail to small and mid-size businesses to attract local consumers.• Call on both new and existing clients to learn about their business needs, uncover opportunities, and design media plans• Use marketing, sales, and advertising skills to help customers design their print and on-line advertising programs to grow their businesses.• Sell search engine marketing (SEM) with Google, Yahoo! Search/Bing to drive targeted traffic to Web sites, consult with clients and modify programs to maximize results.• Sell Web and Mobile-friendly web site packages.• Promote reputation monitoring through social media and with ratings and reviews on Superpages.com.• Utilize QR codes to link SuperMedia print materials with mobile web sites.• Use proven selling processes and skills to present a business case to SuperMedia customers.• Manage and grow existing Yellow Page directory base.• Use Salesforce.com's top industry Web based CRM Sales tool to manage accounts.

Results orientated customer service and sales professional with extensive outdoor gear/product knowledge.• Ski, kayak, rack and footwear specialist.• Guaranteed customer satisfaction by matching customer needs with product. • Willing and enthusiastic team player. • Utilize standard processes and procedures to efficiently and accurately distribute products to customers.• Ability to keep an eye on inventory, track shipments and make changes on the fly.• E-commerce fulfillment: picking, packing, order processing, shipping and logistics.• Receiving, warehousing, inventory management and warranty claims process.• Teaching private and group Telemark ski and kayak lessons.

• Assisted Regional Representative with Pro Forms and show events.• A resource for knowledge about Atomic products.

• Provided effective instruction for alpine ski technique.• Offered advice and recommendations on ski equipment and accessories. • Sales of private and group lessons, and guest services. • Coordinated video and staff schedules.• Maintained/purchased equipment.• Promoted, managed and created video service products.

• Sold name brand furniture to retail and commercial customers.• Secured and managed new commercial sales accounts.• Managed all details of inventory, including pricing, delivery, restocking, damage claims, etc.

• Customer relations concerning maintenance and repairs on Mercedes/Benz automobiles.• Prepared estimates and bills and assigned work to appropriate mechanics.• Assisted in service department promotions.

• Corporate and repairs rentals of Ford automobiles.• Prepared estimates and bills and assigned work to appropriate mechanics.• Assisted in service department promotions.