Jonathan Rodriguez Email & Phone Number

New York City Metropolitan Area

•Receive claims to process as delegated by the CA Team Supervisors and Attorneys. Including mailing and the process documents to the client, third parties, the VCF, and the WTCHP•Be the main point of contact for the client; contact third party organizations as needed to gather all necessary documentation for each VCF claim•Write cover letters which speak to client's 9/11 exposure and severity of their 9/11illness(es) to ensure the approval and success of the claim

Brooklyn, New York, United States

Efficiently manage provider schedules, ensuring optimal patient capacity while maintaining quality care standards.Facilitate the onboarding and offboarding process for physicians, ensuring accurate documentation and system updates.Maintain physician administrative profiles to ensure compliance with licensure requirements across all business units.Assist in the delegated credentialing process, ensuring providers meet regulatory standards.

Managed orders and addressed customer issues for the Keeps business unit, demonstrating strong problem-solving skills and attention to detail.Utilized Zendesk to handle customer inquiries across multiple channels, maintaining high levels of customer satisfaction.Provided support to colleagues, offering guidance on procedures and workflows to enhance team productivity.Identified and flagged recurring issues or bugs affecting account management and order processing.

Successfully onboarded new employees, facilitating their integration into the team and ensuring a smooth transition.Led a department in resolving customer complaint tickets, demonstrating effective leadership and conflict resolution skills.Managed customer escalations, providing timely and satisfactory resolutions to maintain customer loyalty.Spearheaded special projects aimed at enhancing the overall customer experience and improving operational efficiency.