Jonathan Rodriguez Email & Phone Number

New York, New York, United States

Oversee day to day activities for department members Identify gaps in existing processes to increase efficienciesEnsure customer service excellence in a timely manner with exceptional qualityLead teams to install new accounts and renewing of current accounts with varying levels of complexity to ensure operational readinessDevelop innovative ideas to improve timeliness and quality of deliverablesConstruct a monthly Executive Summary to be shared with Enterprise Leadership (CEO, CFO, Executive leaders)

United States

Review escalated requests with member abrasions and provide a corrective actionCoaching, training & development of department staff including quarterly performance reviewsTracking attendance & schedules of department direct & indirect reportsWork with Sales and Account Management Leadership on escalated requests and provide a corrective actionLead daily meetings within the department

Construct and maintain workflows for the various departmental processesPerform Quality Assurance tasks to ensure the accurate completion of multiple reports and provide them to Leadership timelyAudit groups to review the timeliness and accuracy of their installationReview enrollment and billing requests to ensure their accurate completionWork with the individual sales reps and account managers to provide timely updates on the status of their groupsSupport team members to expedite the resolution of their open cases

East Hills, New York, United States

Construct and analyze multiple billing reconciliations Review and process Northwell and CareConnect Enrollment/Billing requests received from members and brokers Provide customer service assistance to clientsAnalyze Health Pass Reconciliation ReportProcess Group TerminationsRenew Pending Audit GroupsProcess Group and Individual Reinstatements