Supported Technology and Governance organizations. Oversaw 500+ Exempt and Non-Exempt employees. Partnered with and advised senior leadership and managers on Talent Management, Employee Engagement, Recruitment, Compensation, and Organizational Design and Restructuring activities. Collaborated with Business Partners and COEs to support business activities such as hiring and insourcing efforts, developmental activities, immigration, employee relations, and monitoring business trends for proactive actions.

Supported Technology and Operations organization. Oversaw 700+ mainly Non-Exempt employees. Delivered HR leadership for Altamonte Springs and Puerto Rico Hub sites. Provided senior leaders in Tech and Ops organization with full cycle HR support and thought leadership on all Talent Management, Employee Engagement, and cyclical HR processes. Managed all ER cases and corrective actions and consulted with Legal as applicable. Drove Hub engagement and partnered with Hub leadership to maintain high employee commitment in a mainly remote environment. Managed recruitment and offer process including internal equity analysis. Reviewed and approved incentive programs for non-exempt population. Interpreted policies and procedure to ensure compliance and proper management of employment risks.

Supported Trade & Treasury Solutions, and Markets and Capital Markets Origination businesses. Oversaw 400+ exempt employees. Served as strategic and tactical advisor for client facing businesses in Citibank North America. Partnered with senior business leaders, senior HR Advisors and Centers of Excellence to provide HR leadership in Talent Management, Performance Management, Year End Compensation Planning and Promotions, Voice of the Employee survey administration and action planning. • Created new position of Talent Redeployment Specialist to help impacted workers find roles internally. Lead analysis to establish the business case, created the job requirements, interviewed potential candidates, and mentored new joiners on the role and execution that was envisioned by the team. • Created a Psychological Safety course which was deployed in the business to support their efforts to make a more collaborative and psychologically safe environment. This course, among other efforts, helped increase employee engagement and manager effectiveness indexes 3% and 5% respectively which made this business unit one of the best in the sector. • Developed and Facilitated a Path to Promotion session with Senior Leaders as part of the panel to demystify the promotion process, as well as provide real-world examples and recommendations based on the careers of a diverse leadership panel.

Serve as a strategic and tactical advisor for the client facing businesses in Citibank North America.Partner with Senior HR Advisors and Centers of Excellence to provide the business with exceptional HR leadership in cyclical processes such as Talent Management, Performance Management, Year End Comp Planning and promotions, Voice of the Employee survey administration and action planning, and Multi Perspective feedback.Lead the investigation and resolution on all manner of employee relations cases in a timely fashion with an aim to reduce risk exposure for the firm in partnership with our ER COE, as well as Regional and Global HR Advisors.Advise managers on progressive discipline and performance management best practices to drive business outcomes and effective managing out of low performers. Provide coaching and direction on policy interpretation and implementation to managers and employees. Support the business in immigration related matters as appropriate and in conjunction with our immigration legal ranging from Visa applications and renewals to Green Card processes. Recommend Learning and Development interventions and solutions for client group to leverage to achieve business objectives. Complete necessary due diligence for Reductions in Force, in coordination with business, and Legal to obtain approval and communicate to employees.Participate and lead projects and initiatives within our business HR and the Tampa HRPS to improve processes, employee engagement, and overall functional effectiveness.

The Talent COE was responsible for providing support and advisement to 11 Central American and Caribbean countries in the areas of Talent Management, Performance Management, Diversity, Learning and Development, and Employee Engagement. • Established the COE and created new processes and workflows to take previously locally administered programs and processes, and manage them centrally for 2000+ employees in the Caribbean and Central American countries.

Made available strategic People-related information, including reports and analysis for the Caribbean and Central America cluster to Head of HR, and country HR leaders, including headcount movement, attrition, compensation, hires, open positions, and Ad Hoc data requests as needed.• Created a dashboard for the Head of HR which tracked major trends and provided commentary to guide decision-making and track trends month to month. • Consolidated the Newsletter for the Caribbean and Central American cluster which included editing and translating articles in English and Spanish, as well as creating a quarterly best practice write-up from HR.

Responsible for the execution of Leadership Development strategy for Latin America and Mexico, and led coordination efforts of all logistics for Leadership programs in the region. • Trained over 10,000 managers in Latin America and Mexico in the company leadership principles over 3 years. • Rolled out Professional Development Virtual Webinars for the Latin America Region including translating materials, train the trainers, and program administration for courses focused on topics such as Communicating Effectively, Innovation, Negotiation, and Managing one's Career.

Execute L&D Leadership strategy by completing the following tasks; learn program structure and specifications, develop course and program communications, create courses in GLMS, register participant course completions, order training material, and assist in coordinating all logistical aspects of Leadership Development strategy for Latin America region in Citibank Regional Headquarters as a non-employee.