Jonathan Shafer Email & Phone Number

Lead efforts to improve performance tracking and management of the Partner Relations team, resulting in increased team capacity and efficiency.Developed and executed Proof of Concept (POC) projects showcasing solutions to prospective lenders, contributing to increased sales and revenue.Reviewed and groomed operational enhancement requests into product and development teams.Provided triage and support for software integrator inquiries, updating and writing reports and guidance documentation as necessary.Improved collaboration with other teams, ensuring seamless knowledge transfer of supported integrations.

Idaho Falls, Idaho

Managed and trained the Partner Relationship Management group, leading to improved efficiency and customer satisfaction.Collaborated with software development teams to write and debug C# .NET code for specialized integrations.Designed and architected enterprise integrations with key strategic partners, ensuring a seamless user experience for clients.Used Postman extensively to debug API issues and wrote MS-SQL and MongoDB reports daily to troubleshoot partner integration issues.Increased team's managed partnerships by more than double and developed enterprise-grade solutions for integrating partners.

Idaho Falls, Id

Idaho Falls, Idaho

Designed and executed proprietary integrations, including proof of concept and demos to prospective clients.Improved partnership relations with key integrating partners and implemented new functionalities with integrators.Streamlined inefficient processes and grew team knowledge to handle more complex issues.

Waterford, Ct 06385

• Lead various cross-departmental team collaboration projects. • Support a network of over 400 computers.• Write server and system automation scripts.• Refactor the Active Directory and Group Policy to an object oriented structure.• Fixed 6-year-old legacy bugs in the core document management environment.• Responsible for endpoint security system. • Prevent unauthorized devices from being used on the corporate network.• Maintain and support Switches, Routers, Firewalls, and VoIP phone system.• Manage System Deployment, system patching, backup system and logs.

Niantic, Ct 06357

• Accurately log work performed for residential and commercial customers.• Diagnose, troubleshoot and resolve problems with Windows, Mac OS X, and Linux systems. • Troubleshoot issues with wireless routers, switches, and Cisco Networking components.• Install, Configure, and Troubleshoot MS Outlook, and entire MS Office Suite.

Master Of Business Administration - Mba, Informatics, 3.95

Bachelor’S Degree, Information Technology, 3.99

Activities and Societies: Honors

Associate Of Science (As), Computer Science, 3.83

Activities and Societies: Phi Theta Kappa

Computer And Information Sciences, General

Activities and Societies: Phi Theta Kappa