Jonathan Spring Email & Phone Number

Addison, Texas, United States

• Analyzed trends in Jira's ticketing system to develop proactivesupport strategies to reduce ticket volume and resolution time.• In-depth knowledge of Windows, Linux and MacOS, includingtroubleshooting system and driver related issues.• Led a project to wire all end users on Ethernet, ensuring networkconnectivity typically 10 times as fast and significantly morereliable.• Effectively collaborated with system and network administratorsto resolve complex issues.• Managed a user base of over 100 employees, overseeing andadministering Microsoft 365, Exchange, Purview, Microsoft Defender, Intune, Active Directory, Gsuite,Airwatch, Zoho, among other solutions.

Cracow, Małopolskie, Poland

• Maintained up-to-date documentation of learning objectives,vocabulary, and areas for improvement for 15 students or studentgroups, utilizing shared Google Docs.

Omsk, Russia

• Used audio-visual aids to promote cross-cultural discussion whileteaching and studying abroad in Omsk from Sept. 2018 - June 2019.

Dallas, Texas, United States

• Prepared reports and required paperwork and kept properrecords of all documents• Trained and evaluated new employees, ensuring compliance withcompany regulations, and providing feedback.• Promoted from serviceman to supervisor in 2017

Euless, Texas, United States

• Maintained and operated store during manager's absence• Created attractive merchandise displays with strategic productplacement• Promoted from warehouse associate in 2012

Master Of Arts - Ma, Slavic Languages And Literatures

Bachelor'S Degree, English Language And Literature, General