Jonathan Young Email & Phone Number

Atlanta, Georgia, United States

Promoted to lead a newly created Training Department of this specialized online communications company that supports global banking clients in executing investor roadshow presentations. Maintain a strong focus on organizing, standardizing, and streamlining training throughout the company to reduce mistakes and optimize client satisfaction. Working both remotely and on-site, provide leadership and direction to trainers located in the U.S, United Kingdom, and Hong Kong, as well as recording… Show more Promoted to lead a newly created Training Department of this specialized online communications company that supports global banking clients in executing investor roadshow presentations. Maintain a strong focus on organizing, standardizing, and streamlining training throughout the company to reduce mistakes and optimize client satisfaction. Working both remotely and on-site, provide leadership and direction to trainers located in the U.S, United Kingdom, and Hong Kong, as well as recording, editing, and producing multimedia presentations. • Implemented a Learning Management System to effectively manage and track companywide learning activities, including the evaluation of performance metrics. • Increased knowledge, cooperation, and synergies between departments, in addition to implementing standardized training practices across the company. • Enhanced the understanding of Production and Client Services departments in responding to client requests by teaching them “think like a client” through one-on-one and group training. Show less

Atlanta Metropolitan Area

Partnered with Senior Management, Sales, and Development to update in-house proprietary tools and streamline workflow. Provided Production and Client Services departments with training, as needed, in addition to serving as a backup in recording, editing, and producing multimedia presentations. • Drove ongoing improvements in proprietary software applications by acting as a bridge between the Production and Client Services departments. • Maintained continuous communication with… Show more Partnered with Senior Management, Sales, and Development to update in-house proprietary tools and streamline workflow. Provided Production and Client Services departments with training, as needed, in addition to serving as a backup in recording, editing, and producing multimedia presentations. • Drove ongoing improvements in proprietary software applications by acting as a bridge between the Production and Client Services departments. • Maintained continuous communication with global banking clients in managing deals with their investors, ensuring that presentations accurately reflected their demanding requirements. • Facilitated continuation of production recordings during Covid pandemic disruption by designing and implementing a methodology that enabled recording of audio presentations from home using basic equipment, such as laptop computers. • Played instrumental role in incorporating Adobe Audition into production flow in Atlanta (and worldwide), which reduced noise in recording over telephone lines. Show less

Atlanta Metropolitan Area

Leveraging production expertise, worked in collaboration with Senior Management, Sales, and Development on the updating of in-house proprietary tools to enhance the customer experience. Oversaw Production and Client Services teams and optimized their synergies to increase efficiency in turning around finalized presentations. • Reduced audio presentation turnaround times as much as 50% by pioneering the use of Sony Vegas Video during recording, which enabled insertion of edit marks… Show more Leveraging production expertise, worked in collaboration with Senior Management, Sales, and Development on the updating of in-house proprietary tools to enhance the customer experience. Oversaw Production and Client Services teams and optimized their synergies to increase efficiency in turning around finalized presentations. • Reduced audio presentation turnaround times as much as 50% by pioneering the use of Sony Vegas Video during recording, which enabled insertion of edit marks for enhanced visibility while recording audios. • Played instrumental role in helping the IT department spec out new computers that represented optimal investment value for use by worldwide production teams. • Set record-setting production turnaround times, including a 5-minute turnaround for slides-only presentations (vs. 30-60 min. standard) and 15-minute turnaround for audio presentations (vs. ~2 hr. standard). Show less

Atlanta Metropolitan Area

Recorded, edited, and produced multimedia presentations while keeping personnel on task and equipment functioning properly. Directly supervising 4 other employees with their day-to-day tasks. • Maintained constant contact with other departments, including IT, Technical Support, Development, and Sales, to improve existing products and roll out new products.

Atlanta Metropolitan Area

Managed the recording, production, and editing of multimedia presentations for clients, often overseeing multiple projects at any given time. • Continually updated and maintained client reference information and production procedures to ensure the highest quality of client projects.

Atlanta Metropolitan Area

Managed the recording, production, and editing of multimedia presentations for clients, often overseeing multiple projects at any given time. • Continually updated and maintained client reference information and production procedures to ensure the highest quality of client projects.

Greater Atlanta Area

Produced and edited training videos for staff members, patients, families, and physicians utilizing computer-based video editing equipment. In addition, managed the hospital’s CCTV system.