Jonathan Hunt Email & Phone Number

Knoxville, Tennessee, United States

Managing a team that oversees all service related items for our three Tennessee markets in TN for RbA Midwest.

Indianapolis, Indiana, United States

● Manage, train, oversee, and build a team for the new RbA project relaunch of proximity marketing.

Indianapolis, Indiana, United States

● Directly managed four coordinators for the Indy location● Provided direction and oversight of each service satellite location, their customer service health, and what to do to fix any issues. ● Data analysis for phone calls and productivity, reporting said data to management, and providing suggestions in order to correct.

Indianapolis, Indiana, United States

● Over a two year span I overhauled, trained, and deployed a new version of customer service for all RbA Midwest locations. ● Trained over 42 employees including managers, coordinators, and project managers on the new process which was a two week training course.● For the project's longevity, I created a digital library to house all of the 50+ S.O.Ps ● I worked with the appropriate parties to determine warehouse space allocation, IT equipment needs, and furniture requirements for each satellite location when it comes to service deployment. ● Result: I was given a two year goal to lower our total service tickets under 1,500 with a starting point of 4,200. We were able to achieve this goal landing under 1,100 total in two years making the project a success.

United States

● Scheduling, managing, and servicing the Midwest for RbA● Inbound / Outbound email, phone calls, new service, and current installations● Training new employees, cultivating teamwork, and empowering fellow coworkers.

Indianapolis, Indiana, United States

Indianapolis, Indiana Area

● Cultivating a culture change by creating content that focus's on the people of the company ● Empowering the company culture by creating a library fully stocked of informative videos ● Create video backups for specific job's and processes● Defining gaps in the on-boarding process and then creating videos that fill those gaps● Creating content that enables the sales team to sell more efficiently and effectively● And Finally producing external and internal videos for Sensory and clients.

Indianapolis, Indiana Area

My experience as a Helpdesk Specialist explored four major job titles/responsibilities:Digital Signage Admin ● Controlling, managing, and implementing the digital signage players across the world● Created global, individually custom, layouts, static and dynamic content● Individual and Group customer training as well as User guides● Monthly administrative reports along with progression analytics obtained and presented Case Owner ● Maintaining, updating, and scheduling daily case workload ● Managing technicians time and resolution for each case● Corresponding with BDMs, PMs and upper management for case conflict resolution● Starting manufacturer RMA's, initializing internal box sales, facilitating WSA renewals, room upgrades, and overall client satisfaction depicts a very small portion of the case owner’s daily responsibilities. Phone Concierge ● First on phones for the whole department● Sympathetic with an understanding for the client’s needs● In a timely manner transferring calls for escalation if needed● Efficient in information gathering as well as basic AV troubleshooting● Average of 100 daily callsBox Sales ● 2016 Results: 546 quotes, 389 Qualified, 71% won with a revenue of 347k ● Inside and outside box sales for WSA and new clients● Working closely with case owners and PMs for client satisfaction● Representing sales while interacting with clients, vendors, and internal users

Carmel, Indiana

● Manage hiring of new employees, plan shifts, and maintain workplace moral.● Provide customer service and conflict resolution for customers and employees.● Assist with start up of franchise locations including interior design, IT equipment purchasing, marketing, and event planning.● Install computer networks, configure point of sale devices, and configure servers.

Clinton, Terre Haute, Bloominton, Evansville, Indiana

● Managed the front counter; sold game time, snacks and beverages; provided technical support for gaming consoles and PCs.● Made bank deposits, closed registered, and general money handling.

Carmel, Indiana

● Provide 1st and 2nd tier technical troubleshooting for a wide portfolio of products including MAC/PC platforms, network and phone connectivity, SMS, and mobile applications.● Communicate with internal, external, and international audiences for timely problem resolution.● Monitor server processes for degradation/outages, delegate ticket escalations, and coordinate ticket resolution with system engineers and software developers.● Manage computing assets and inventory, coordinate IT requirements, and transfer account credentials.• Analyze performance trending, manage human assets, and assure quality of large data sets.• Approve/reject external marketing and promotions, handle incentives for users, and send high volume alerts to guides.

Bachelor'S Degree, Media Informatics

Associate'S Degree, Multimedia And Web Design