Jonathan Hunt Email & Phone Number

Knoxville, Tennessee, United States

Managing a team that oversees all service related items for our three Tennessee markets in TN for RbA Midwest.

Indianapolis, Indiana, United States

• Manage, train, oversee, and build a team for the new RbA project relaunch of proximity marketing.

Indianapolis, Indiana, United States

• Directly managed four coordinators for the Indy location
• Provided direction and oversight of each service satellite location, their customer service health, and what to do to fix any issues.
• Data analysis for phone calls and productivity, reporting said data to management, and providing suggestions in order to correct.

Indianapolis, Indiana, United States

• Over a two year span I overhauled, trained, and deployed a new version of customer service for all RbA Midwest locations.
• Trained over 42 employees including managers, coordinators, and project managers on the new process which was a two week training course.
• For the project's longevity, I created a digital library to house all of the 50+ S.O.Ps
• I worked with the appropriate parties to determine warehouse space allocation, IT equipment needs, and furniture requirements for each satellite location when it comes to service deployment.
• Result: I was given a two year goal to lower our total service tickets under 1,500 with a starting point of 4,200. We were able to achieve this goal landing under 1,100 total in two years making the project a success.

United States

• Scheduling, managing, and servicing the Midwest for RbA
• Inbound / Outbound email, phone calls, new service, and current installations
• Training new employees, cultivating teamwork, and empowering fellow coworkers.

Indianapolis, Indiana, United States

Indianapolis, Indiana Area

• Cultivating a culture change by creating content that focus's on the people of the company
• Empowering the company culture by creating a library fully stocked of informative videos
• Create video backups for specific job's and processes
• Defining gaps in the on-boarding process and then creating videos that fill those gaps
• Creating content that enables the sales team to sell more efficiently and effectively
• And Finally producing external and internal videos for Sensory and clients.

Indianapolis, Indiana Area

• My experience as a Helpdesk Specialist explored four major job titles/responsibilities:Digital Signage Admin
• Controlling, managing, and implementing the digital signage players across the world
• Created global, individually custom, layouts, static and dynamic content
• Individual and Group customer training as well as User guides
• Monthly administrative reports along with progression analytics obtained and presented Case Owner
• Maintaining, updating, and scheduling daily case workload

Carmel, Indiana

• Manage hiring of new employees, plan shifts, and maintain workplace moral.
• Provide customer service and conflict resolution for customers and employees.
• Assist with start up of franchise locations including interior design, IT equipment purchasing, marketing, and event planning.
• Install computer networks, configure point of sale devices, and configure servers.

Clinton, Terre Haute, Bloominton, Evansville, Indiana

• Managed the front counter; sold game time, snacks and beverages; provided technical support for gaming consoles and PCs.
• Made bank deposits, closed registered, and general money handling.

Carmel, Indiana

• Provide 1st and 2nd tier technical troubleshooting for a wide portfolio of products including MAC/PC platforms, network and phone connectivity, SMS, and mobile applications.
• Communicate with internal, external, and international audiences for timely problem resolution.
• Monitor server processes for degradation/outages, delegate ticket escalations, and coordinate ticket resolution with system engineers and software developers.
• Manage computing assets and inventory, coordinate IT requirements, and transfer account credentials.• Analyze performance trending, manage human assets, and assure quality of large data sets.• Approve/reject external.

Bachelor'S Degree, Media Informatics

Associate'S Degree, Multimedia And Web Design