Jonathan D. Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, Us

Boston, Massachusetts, Us

🚀 Driving Revenue Growth & Client Satisfaction at CarGurus 🚀- Achieved a remarkable 115% attainment in 2023, and 131% YTD in 2024, showcasing leadership traits within our Employee Resource Group (ERG) People of Color (POC) as a new leader.- Cultivate and nurture strong client relationships, driving revenue through cross-sell/up-sell opportunities.- Proactively renegotiate subscription rates, increasing revenue per client AOS and ensuring high retention while maintaining the segment's lowest churn rate.- Collaborate with cross-functional teams (Sales Ops, Account Management, Marketing, Engineering) to introduce and onboard clients to new product offerings, contributing to company-wide innovation and success.

Stamford, Ct, Us

#1 Mid-Size Enterprise Team World Wide in 2022 Mid-Size Enterprise = Accounts between $50M - $250M worth of revenue a year.- Consult with C-level executives to develop and implement an effective, enterprise-wide strategy that maximizes the value delivered by Gartner’s IT products and services, all while maintaining a competitive knowledge & focus.

New York, Ny, Us

- Manage a pipeline of agents surpassing a gross target value (GTV) of 150 million dollars worth of business a month.- Guide Knock Certified Agents (KCAs) and their clients through all aspects of the home purchasing process, including the teaching of Knock mortgage products (Home Swap/Knock GO) cost, rates, and ideal timelines.- Evaluated 105+ new KCAs per month by uncovering potential areas of opportunity growth and presented findings to their business development team and brokerage leader, unlocking 25% of agents to use our SaaS.Technologies worked with: Calendly. 15Five, BambooHR, BeSmartee, Blend, Confluence, Front, G Suite, Greenhouse, Kixie, Dialpad, Kustomer, Microsoft Office, Okta, Pipedrive(CRM), SaaS, Slack, Teams, Zendesk, Zoom

New York, Ny, Us

- Performed 75+ calls per day to interested customers, educating them about Knock’s portfolio of home purchasing andassistance options (Home Swap and Knock GO Guaranteed Offer).- Generated 85 loan applications per month, +150% over quota, by qualifying potential homebuyers for our HomeSwap or Knock GO (Guaranteed Offer) programs and aligning them with certified loan advisors for assistance.- Monitor key metrics daily, weekly, and monthly to ensure individual KPIs surpass the company's desired baseline.

St. Louis, Missouri, Us

- Guide customers through all aspects of the rental process, including but not limited to the teaching/sale of add-on protection products and upgrades.- Implemented distinguished customer service professions before, during, and after vehicle rentals to maximize growth.- Partook in department meetings to further analyze current performance trends and strategize for improvement.- Attained business-to-business sales specialized through roles and benefits of Enterprise Holdings.

Tampa, Fl, Us

- Multitasked efficiently with a team to ensure customer satisfaction- Assist management with opening and closing, staff assignments, cleanliness, and organization at 150+ seat restaurant- Present menu options, answer questions and make recommendations upon request to inform a guest purchase decision.- Over-deliver sales targets by upselling specialty dishes, beverages, and desserts to increase average order value- Assist hostess in greeting, seating, and thanking guests for ensuring excellent customer service and driving loyalty- Facilitate employee onboarding by providing direction and coaching while modeling performance behavior

Tampa, Fl, Us

- Delegate conference calls between head departments and partners- Clerical support for Life Insurance and Investments Portfolios- Monitor and analyze the performance of client portfolios as well as individual investment accounts

- Effectively supported customers in their luxury vehicle selection and purchase, resulting in a $250,000 increase in sales- Portfolio of vehicles sold range from $18,000 to $250,000- Generated 250 leads and 35 sales during the time period- Personally worked deals, interest rates, leases, and calculated financial requirements prior to F&I manager.- Built relationships with customers to increase the likelihood of repeat purchase

Miami, Fl, Us

• Directly shadowed and learned from the company Vice President• Assisted in the monitoring of both credit and debit accounts

Bachelor'S Of Science, International Relations And Affairs

Associate'S Degree, Business Administration And Management, General

High School Diploma, Business, Management, Marketing, And Related Support Services