🚀 Driving Revenue Growth & Client Satisfaction at CarGurus 🚀- Achieved a remarkable 115% attainment in 2023, and 131% YTD in 2024, showcasing leadership traits within our Employee Resource Group (ERG) People of Color (POC) as a new leader.- Cultivate and nurture strong client relationships, driving revenue through cross-sell/up-sell opportunities.- Proactively renegotiate subscription rates, increasing revenue per client AOS and ensuring high retention while maintaining the segment's lowest churn rate.- Collaborate with cross-functional teams (Sales Ops, Account Management, Marketing, Engineering) to introduce and onboard clients to new product offerings, contributing to company-wide innovation and success.

#1 Mid-Size Enterprise Team World Wide in 2022 Mid-Size Enterprise = Accounts between $50M - $250M worth of revenue a year.- Consult with C-level executives to develop and implement an effective, enterprise-wide strategy that maximizes the value delivered by Gartner’s IT products and services, all while maintaining a competitive knowledge & focus.

- Manage a pipeline of agents surpassing a gross target value (GTV) of 150 million dollars worth of business a month.- Guide Knock Certified Agents (KCAs) and their clients through all aspects of the home purchasing process, including the teaching of Knock mortgage products (Home Swap/Knock GO) cost, rates, and ideal timelines.- Evaluated 105+ new KCAs per month by uncovering potential areas of opportunity growth and presented findings to their business development team and brokerage leader, unlocking 25% of agents to use our SaaS.Technologies worked with: Calendly. 15Five, BambooHR, BeSmartee, Blend, Confluence, Front, G Suite, Greenhouse, Kixie, Dialpad, Kustomer, Microsoft Office, Okta, Pipedrive(CRM), SaaS, Slack, Teams, Zendesk, Zoom

- Performed 75+ calls per day to interested customers, educating them about Knock’s portfolio of home purchasing andassistance options (Home Swap and Knock GO Guaranteed Offer).- Generated 85 loan applications per month, +150% over quota, by qualifying potential homebuyers for our HomeSwap or Knock GO (Guaranteed Offer) programs and aligning them with certified loan advisors for assistance.- Monitor key metrics daily, weekly, and monthly to ensure individual KPIs surpass the company's desired baseline.

- Guide customers through all aspects of the rental process, including but not limited to the teaching/sale of add-on protection products and upgrades.- Implemented distinguished customer service professions before, during, and after vehicle rentals to maximize growth.- Partook in department meetings to further analyze current performance trends and strategize for improvement.- Attained business-to-business sales specialized through roles and benefits of Enterprise Holdings.

- Multitasked efficiently with a team to ensure customer satisfaction- Assist management with opening and closing, staff assignments, cleanliness, and organization at 150+ seat restaurant- Present menu options, answer questions and make recommendations upon request to inform a guest purchase decision.- Over-deliver sales targets by upselling specialty dishes, beverages, and desserts to increase average order value- Assist hostess in greeting, seating, and thanking guests for ensuring excellent customer service and driving loyalty- Facilitate employee onboarding by providing direction and coaching while modeling performance behavior

- Delegate conference calls between head departments and partners- Clerical support for Life Insurance and Investments Portfolios- Monitor and analyze the performance of client portfolios as well as individual investment accounts

- Effectively supported customers in their luxury vehicle selection and purchase, resulting in a $250,000 increase in sales- Portfolio of vehicles sold range from $18,000 to $250,000- Generated 250 leads and 35 sales during the time period- Personally worked deals, interest rates, leases, and calculated financial requirements prior to F&I manager.- Built relationships with customers to increase the likelihood of repeat purchase

• Directly shadowed and learned from the company Vice President• Assisted in the monitoring of both credit and debit accounts