Over the course of my career, I’ve enjoyed repeated successes resolving major severity (outage) issues stemming from hardware, software, and infrastructure failure across many platforms and telecommunications environments as well as leading large-scale transitions from on premise to cloud environments. I excel at integrating and overseeing Unix systems in environments that include non-traditional and complex settings. My 20+ year track record of serving Enterprise customers includes initiating cross-disciplinary collaboration to create the shared purpose that compels teams to exceed targets and KPIs as they respond to critical incidents. I am an Expert in critical incident management, escalations management for HelpDesk, IT Support, Unix/Linux environments, change management, networking, and as well as developing talent and designing training programs.It’s worth noting that I flourish in both entrepreneurial and corporate leadership roles: My achievements include building my own company, Hamilton Management, from scratch as well as driving innovation in HelpDesk Escalation Management during several years with Dell/EMC.Lastly, as an experienced Operations Manager, I have the ‘know how’ to trim workflows and improve processes while developing skills in teams so they can adapt to changing requirements and client expectations.If you share my passion for excellence and innovation in Escalations Management, let’s connect via the LinkedIn Platform.