Jonathan Howard Email & Phone Number

Texas, United States

• Lead Quality Engineering through Manual and Automated Testing for AMI Products across Desktop and Mobile environments. • Develop and Implement a C# Automation Test Framework using Selenium and Appium.• Write and Update Test Cases for Regression and Release Testing.• Ensure Requirements Traceability using Azure Devops.• Perform Accessibility Testing to ensure compliance with WCAG, ADA, and Section 508.• Develop, Update, and Run C# Programs for REST API Integration between Zendesk, Azure DevOps, and AMI Products.• Leverage OData and API queries in Power BI to create and update Data Analytics Dashboards.• Contribute to knowledge sharing by creating Technical Documentation, Wiki.js, and Video Tutorials.• Perform Azure Devops Administration on boards, dashboards, delivery plans, permissions, wiki's, and templates.

Texas, United States

▪ Led a Voice and Messaging Team's transition from traditional Waterfall to Agile methodologies, utilizing Kanban and Scrum as part of a SAFe Agile Release Train.▪ Enabled Story Mapping Sessions for the team's vIVR solution, enhancing product understanding and planning.▪ Facilitated the team's daily meetings, refinement sessions, and retrospectives, fostering effective communication and continuous improvement.▪ Identified and removed impediments, escalating issues as necessary to maintain project momentum.▪ Administered JIRA and ZEPHYR for the team, optimizing project tracking and management.▪ Coached the team on effective backlog management, improving productivity and workflow.▪ Coordinated with multiple teams within the Agile Release Train to manage dependencies, ensuring smooth project progression.▪ Liaised with the Project Management Office to ensure predictability and alignment with organizational goals.▪ Maintained an Agile Team Metrics Dashboard, providing clear visibility of team performance and progress.▪ Coordinated PI Planning for the team, aligning team objectives with program increment goals.▪ Created comprehensive reports showcasing financial traceability, requirements traceability, and Agile maturity, providing valuable insights for decision-making.

Texas, United States

▪ Facilitated Retrospectives, Daily Scrums, Refinement Sessions, Planning Sessions, and Reviews for four Scrum Teams, promoting Agile practices and team collaboration.▪ Partnered with Executive Leadership to coordinate Agile implementation in a scaled environment, aligning team efforts with organizational goals.▪ Administered the Agile Management Office and coordinated with Agile Coaches to provide support for Scrum Teams in a scaled environment, fostering an Agile culture across the organization.▪ Established a Scrum of Scrums to coordinate across multiple teams, ensuring continuous improvement of the Agile approach.▪ Mentored Junior Scrum Masters and provided coaching throughout the organization on Agile values and principles, nurturing an Agile mindset.▪ Migrated multiple Scrum Teams from JIRA to Azure DevOps and provided training on system functionality, ensuring smooth transition and team adaptability.▪ Administered JIRA and Azure DevOps for teams, optimizing project tracking and management.▪ Coached teams on effective backlog management, improving productivity and workflow.▪ Managed metric dashboards for teams, providing clear visibility of team performance and progress.▪ Produced team Agile maturity reports for leadership, offering valuable insights into team development and Agile adoption.

Plano, Texas, United States

▪ Provided Scrum theory, practices, rules, and values to over six teams, fostering an Agile mindset.▪ Guided teams through transitions from Waterfall to Scrum or Kanban, ensuring smooth and effective change management.▪ Spearheaded Quality Assurance by integrating a Selenium Automation Framework, enhancing the efficiency and accuracy of the Automation Engineering team's testing.▪ Produced and presented transparency reports to leadership, providing valuable insights into team performance and project progression.▪ Provided teams with techniques for effective product backlog management using JIRA and Trello, enhancing project tracking and workflow.▪ Facilitated Scrum team events, promoting collaboration and continuous improvement.▪ Helped identify and remove impediments for teams, maintaining project momentum.▪ Established a Scrum of Scrums, coordinating efforts across multiple teams.▪ Taught new Scrum Masters and Product Owners, nurturing Agile leadership within the organization.▪ Coached leadership on Agile values and principles, aligning organizational strategy with Agile practices.▪ Helped implement an Integration team to track dependencies and coordinate between teams, ensuring seamless project progression.▪ Gained experience working remotely and with distributed teams using Microsoft Teams/Cisco Webex and JIRA/Confluence, demonstrating adaptability and effective remote collaboration.▪ Facilitated an IVR project from concept to successful delivery, showcasing end-to-end project management skills.

Irving, Texas, United States

▪ Became proficient in writing and executing Selenium Automation Test Scripts using the Java Framework provided by the Automation Test Lead.▪ Assisted in building and maintaining the QA Test Metrics Dashboard.▪ Provided Scrum theory, practices, rules, and values to a Scrum team during Agile Transformation, fostering an Agile mindset.▪ Equipped this Scrum team with techniques for effective product backlog management using Microsoft Team Foundation Server, enhancing project tracking and workflow.▪ Facilitated this Scrum team's events, promoting collaboration and continuous improvement.▪ Helped identify and remove impediments for this Scrum team, maintaining project momentum.▪ Planned, developed, and administered software test plans to detect and diagnose defects for the company’s product lines, ensuring product quality and reliability.▪ Performed regression, integration, and performance testing to certify the stability and usability of software systems, ensuring product readiness for deployment.▪ Developed and executed test programs that improved the accuracy of QA results, enhancing the reliability of testing processes.▪ Trained new contractors and employees on testing, documentation, defect tracking/resolution, and system processes, fostering a culture of knowledge sharing and continuous learning.▪ Gathered and clarified business requirements from various analysts in Microsoft Team Foundation Server, ensuring clear and accurate project specifications.▪ Gained experience working remotely and with distributed teams using Skype/Cisco Webex and Team Foundation Server, demonstrating adaptability and effective remote collaboration.▪ Facilitated projects in HPBX and Call Center Services, showcasing versatility and project management skills.