Jonathan Kidd Email & Phone Number

Chevallum, QLD, AU

Brisbane, Queensland, Australia

Unite in the fight for change!In my role as National Manager for Customer Engagement at Diabetes Australia my key responsibilities include:🚀 Strategic Leadership: Developing annual business plans and strategies to enhance the performance of our customer engagement business units. Ensuring the successful delivery of targets.✨Technology Integration: Leading.

Brisbane, Australia

✔️Digital Transformation ✔️ Business Process Compliance ✔️Workflow Automation🔎 𝗪𝐇𝐀𝐓 𝗪𝐄 𝐃𝐎With our proprietary B2B SaaS we make digital transformation possible for any size company, without the hefty price tag or cumbersome implementation process. Business Owners can now gain a birds-eye view of your operations, to identify bottlenecks and areas for.

Brisbane, Australia

Softborne has a strong track record of providing simple, comprehensive, economical and scalable offshore delivery capabilities helping international organisations, of any size, to deliver mission critical projects. Armed with a best-in-class agile team, comprising engineers and experts with full stack web and mobile development capabilities, as well as.

United Arab Emirates

Leading the successful implementation of a number of strategic, HR-focused business transformation projects and initiatives to improve productivity and elevate the visitor and employee experience.

Sydney, Australia

Responsible for ownership, development and management of Astute's Asia Pacific operations. Leading the consultative project delivery and support for strategic partners. Working with them on business planning, solution consulting, customisation requirements and business development activities. Owned the overall strategy to not only support partners but to.

Singapore

• Managing the customisation and integration of a $4 million project to develop a dedicated, global concierge solution (CRM and telephony) to be used across all 13 operations departments in Asia-Pacific, Europe and the.
• Project won prestigious CIO Asia Magazine award for business innovation (2013)
• Won Silver for “Most Innovative Productivity Solution In A Contact Centre” category at the CCAS (Contact Centre Association of Singapore) awards ceremony
• Leading a business process reengineering and automation project resulting in a 38% operational efficiency gain
• Engaging with international banking clients to deliver innovative concierge products through multiple systems integration for an enhanced customer experience

Singapore

• Heading up a newly established division with full accountability for the initial set up and migration of medical claims processing for Asia-Pacific to facilitate the creation of the GSS Centre of Excellence.Results:
• Standardising processes for medical claims invoicing across Asia-Pacific resulting in a 17% reduction in headcount
• Leading the successful centralisation of 14 regional offices' transactional billing activities into a Global Shared Services (GSS) environment
• Managing the successful application for an innovation grant of $2million from the Economic Development Board to offset staffing costs
• Directing the implementation of a business process management (BPM) solution to ensure control, consistency and transparency across accounting workflow processes to mitigate risk within shared services

Sydney, Australia

• Playing a key role as a member of the Business Transformation Team tasked with the implementation and continuous improvement of all business critical and strategic projects within WSS Australia. Improved project.
• Enhancing project prioritisation by enabling the availability of real-time project costs whilst also increasing data accessibility by linking project financials to online status reporting
• Facilitating close coordination with the Australia Management Team and improved governance of the project portfolio by establishing the organisation's first Project Management Office in Australasia

London, United Kingdom

• Managing the seamless implementation of a new integrated medical assistance platform for operational and financial case management in London and across four regional centres within Europe, USA, Asia and Australasia..
• Delivering a stabilised project rollout resulting in a 50% reduction in the post-implementation support team’s expenses
• Substantially improving case management and client focus by 30%, as measured by quality KPIs
• Undertaking post-implementation process review and reducing the Asia medical claims volume by 80%
• Significantly reducing email volume by more than 30%, enabling improved communication efficiencies

London, United Kingdom

• Responsible for ensuring the smooth running of daily medical operations through the effective management of a team of coordinators tasked with delivering operational healthcare services to Fortune 500 clients..
• Reducing FTE for operational staff within just 12 months, despite 20% increased activity, whilst simultaneously increasing staff retention by more than 50%
• Instigating and managing the modification of existing US Department of Defence healthcare contract resulting in a 10% increase in regional activity
• Achieving recognition as the global leader for customer service by the International Operations Executive Committee

London, United Kingdom

• Coordinating routine and emergency healthcare, as well as evacuations and repatriations for the world's leading medical assistance organisation.Results:
• Successfully negotiating international healthcare payment discounts of up to 30% for Fortune 500 clients
• Recognition from patients and senior management team for consistently providing high standards of customer service

Master Of Business Administration - Mba, Leadership And Sustainability

Education record