Jonathan Kidd Email & Phone Number

Chevallum, Qld, Au

Brisbane, Queensland, Australia

Unite in the fight for change!In my role as National Manager for Customer Engagement at Diabetes Australia my key responsibilities include:🚀 Strategic Leadership: Developing annual business plans and strategies to enhance the performance of our customer engagement business units. Ensuring the successful delivery of targets.✨Technology Integration: Leading the development and delivery of a roadmap to consolidate and integrate technology solutions for more efficient operations and improved decision-making.📈 Community Growth: Planning and executing campaigns to expand our community reach, utilising existing and newly identified acquisition channels.📣 Operational Excellence: Evaluating operations to identify optimisation opportunities, strengthen critical relationships, and effectively manage key stakeholders.🔗 Data-Driven Insights: Fostering an insights-driven culture by providing regular reporting and analysis.🤝 Collaboration: Working closely with other business units and external partners to develop innovative solutions.

Brisbane, Australia

✔️Digital Transformation ✔️ Business Process Compliance ✔️Workflow Automation🔎 𝗪𝐇𝐀𝐓 𝗪𝐄 𝐃𝐎With our proprietary B2B SaaS we make digital transformation possible for any size company, without the hefty price tag or cumbersome implementation process. Business Owners can now gain a birds-eye view of your operations, to identify bottlenecks and areas for improvement in real-time.Covering office and field-based teams (including live-location tracking), as well as their customers, our comprehensive business process management solution ensures you can get back to the priority of growing your business.Enables adoption of lean methodologies and establishment of self-organised teams:✔️ Real-time view on what is happening inside your operations✔️ Fluid allocation, management and re-assignment of tasks and business processes✔️ Workflow automation ensuring compliance with Standard Operating Procedures✔️ Maintain open communication channels with your internal team and customers🔎 𝐌𝐘 𝐀𝐑𝐄𝐀 𝐎𝐅 𝐄𝐗𝐏𝐄𝐑𝐓𝐈𝐒𝐄✔️Digital Transformation ✔️ Business Process Management ✔️Workflow Automation✔️ Remote Work ✔️ Business Process Re-engineering ✔️ Change Management ✔️ Project Management ✔️ Management Consulting🔎 𝐇𝐎𝗪 𝗪𝐄 𝐂𝐀𝐍 𝐇𝐄𝐋𝐏Designed to give you the visibility you need, know what each of your team are working on, and most importantly – to get the work done. You can start a 14-day trial and adopt either our new low-cost solution, with a single workflow, or jump into any of our other unlimited workflow offerings. You could be up and running in a matter of hours, and rest assured our Customer Success team will be on hand to personally help you onboard.

Brisbane, Australia

Softborne has a strong track record of providing simple, comprehensive, economical and scalable offshore delivery capabilities helping international organisations, of any size, to deliver mission critical projects. Armed with a best-in-class agile team, comprising engineers and experts with full stack web and mobile development capabilities, as well as UI/UX, Content and Marketing.Softborne has also built its own proprietary SaaS solution (Boombirds) that helps operations leaders to digitally transform their manual processes.

United Arab Emirates

Leading the successful implementation of a number of strategic, HR-focused business transformation projects and initiatives to improve productivity and elevate the visitor and employee experience.

Sydney, Australia

Responsible for ownership, development and management of Astute's Asia Pacific operations. Leading the consultative project delivery and support for strategic partners. Working with them on business planning, solution consulting, customisation requirements and business development activities. Owned the overall strategy to not only support partners but to also deepen relationships with strategic customers. Working with leadership to identify and align business objectives, anticipating their future needs and providing sustainable, cost effective solutions.

Singapore

Managing the customisation and integration of a $4 million project to develop a dedicated, global concierge solution (CRM and telephony) to be used across all 13 operations departments in Asia-Pacific, Europe and the US. I was responsible for the management of risks, issues and budgets throughout the project lifecycle, delivering C-level presentations to sponsors and executives in regular Steering Committee and CAPEX budget planning meetings. Also spearheading the development of combined technology products and services for high net worth concierge clients, I was fully accountable for the management of internal and external relationships including key vendors and stakeholders. Results: • Project won prestigious CIO Asia Magazine award for business innovation (2013)• Won Silver for “Most Innovative Productivity Solution In A Contact Centre” category at the CCAS (Contact Centre Association of Singapore) awards ceremony• Leading a business process reengineering and automation project resulting in a 38% operational efficiency gain • Engaging with international banking clients to deliver innovative concierge products through multiple systems integration for an enhanced customer experience

Singapore

Heading up a newly established division with full accountability for the initial set up and migration of medical claims processing for Asia-Pacific to facilitate the creation of the GSS Centre of Excellence.Results:• Standardising processes for medical claims invoicing across Asia-Pacific resulting in a 17% reduction in headcount• Leading the successful centralisation of 14 regional offices' transactional billing activities into a Global Shared Services (GSS) environment• Managing the successful application for an innovation grant of $2million from the Economic Development Board to offset staffing costs• Directing the implementation of a business process management (BPM) solution to ensure control, consistency and transparency across accounting workflow processes to mitigate risk within shared services

Sydney, Australia

Playing a key role as a member of the Business Transformation Team tasked with the implementation and continuous improvement of all business critical and strategic projects within WSS Australia. Improved project viability analysis of total investment through to delivery of a global application (PAR) rollout to record all areas of project financials.Results:• Enhancing project prioritisation by enabling the availability of real-time project costs whilst also increasing data accessibility by linking project financials to online status reporting • Facilitating close coordination with the Australia Management Team and improved governance of the project portfolio by establishing the organisation's first Project Management Office in Australasia

London, United Kingdom

Managing the seamless implementation of a new integrated medical assistance platform for operational and financial case management in London and across four regional centres within Europe, USA, Asia and Australasia. Working in close conjunction with corresponding local offices, corporate management, finance and IT stakeholders. Achieving continuous stakeholder intercommunication during the rollout, stabilisation and support phases by establishing best practices. Successfully achieving all project deliverables in accordance with set timeframes and budgetary constraints whilst consistently managing risks and issues.Results:• Delivering a stabilised project rollout resulting in a 50% reduction in the post-implementation support team’s expenses • Substantially improving case management and client focus by 30%, as measured by quality KPIs• Undertaking post-implementation process review and reducing the Asia medical claims volume by 80%• Significantly reducing email volume by more than 30%, enabling improved communication efficiencies

London, United Kingdom

Responsible for ensuring the smooth running of daily medical operations through the effective management of a team of coordinators tasked with delivering operational healthcare services to Fortune 500 clients. Collaborating with senior US Military personnel to coordinate regular emergency air and land evacuations within EMEA. Ensuring full compliance with US Department of Defence healthcare quality requirements through the development and implementation of client specific operational procedures and protocols. Leading and motivating team members to consistently provide exceptional levels of customer service within a demanding environment for the organisation's most high profile client.Results:• Reducing FTE for operational staff within just 12 months, despite 20% increased activity, whilst simultaneously increasing staff retention by more than 50%• Instigating and managing the modification of existing US Department of Defence healthcare contract resulting in a 10% increase in regional activity • Achieving recognition as the global leader for customer service by the International Operations Executive Committee

London, United Kingdom

Coordinating routine and emergency healthcare, as well as evacuations and repatriations for the world's leading medical assistance organisation.Results:• Successfully negotiating international healthcare payment discounts of up to 30% for Fortune 500 clients • Recognition from patients and senior management team for consistently providing high standards of customer service

Master Of Business Administration - Mba, Leadership And Sustainability

Education record