Jonathan Rapley Email & Phone Number

Hp1 1Bb

Client management of large key accounts, coupled with business analysis and transformation. I work with clients, in partnership and in the long term, to analyse their contact centre processes, with a focus on solutions that will increase productivity and create efficiencies, with a view on cultural impact and change control. The Gartner customer engagement hub concept provides the vision for looking at all customer entry points to an organisation and all outcomes of that engagement. Throughout… Show more Client management of large key accounts, coupled with business analysis and transformation. I work with clients, in partnership and in the long term, to analyse their contact centre processes, with a focus on solutions that will increase productivity and create efficiencies, with a view on cultural impact and change control. The Gartner customer engagement hub concept provides the vision for looking at all customer entry points to an organisation and all outcomes of that engagement. Throughout the ongoing analysis the business case remains a core element, with each agile and phased improvement working in isolation, as well as being part of a larger overall solution. Show less

This involves account management, pre sales and liaison with partners about ongoing projects.