Jonathan Miles Email & Phone Number

• As a Performance Manager I am responsible for customer retention by pro-actively interacting with dealerships to assist with maximizing the products Return on Investment (ROI) through effective utilization and use of.
• Effectively manage the progress and results of accounts assigned (retention)
• Engage in high profile level activity across strategic client groups
• Build and develop strong working relationships with customers and all users in the dealerships
• Work with ‘at risk’ clients and determine action plan to turnaround and retain
• Demonstrate “ownership” of account by responding to client requests in a timely and urgent manner

Key Responsibilities*Provide dynamic product training to all members of client sales and service teams (including DPs, GMs, management and staff) with customized presentations catered to their specific operational needs. These trainings are provided both on-location, as well as virtually.*Establish and maintain communication with top tiers of client.

Chattanooga, Tennessee Area

• SPECIFIC RESPONSIBILITIES:
• Promote and deliver both on-site and webinar-based instruction and operation of VinSolutions suite of products, promoting the advancement of its utilization with our customers
• Maintain in-depth knowledge of the VinSolutions suite of products including product settings, features & benefits, system functionality, and settings cause & effect relationships
• Effectively present VinSolutions suite of products in a clear, concise manner, demonstrating functionality of the system and answering dealership questions through on-site dealership trainings
• Effectively troubleshoot questions and issues within the VinSolutions Suite of products to meet each individual customer’s needs
• Participate in product development and enhancement review sessions to continue development as a VinSolutions subject matter expert

Chattanooga, Tennessee Area

ESSENTIAL DUTIES & RESPONSIBILITIES:*Use consultative approach to drive & sustain improvements within the work-flow and vehicle inspection process of their clients, leading to increased customer pay revenue within their dealerships*Analyze client performance (both from reports & direct observation) to determine areas of opportunity for improvement within.

Morristown, TN

ESSENTIAL DUTIES & RESPONSIBILITIES:*Support the dealership leadership team in achieving/exceeding business goals in the areas of:-Sales -Expense control-Retail and Service program profitability-Retail and Service customer satisfaction*Provide daily, weekly and monthly sales and progress reports to dealership leadership team.STAFF MANAGEMENT:*Sourcing.

Responsible for hiring, training and guiding sales and technical staff with an emphasis on product knowledge and presentations, managing sales leads and website maintenance.Responsible for sourcing new clientele through Internet and website marketing, search-engine-optimization and regular, targeted email blasts. Provided compelling and relevant product.

Responsible for the recruitment, hiring and training of over 300 staff members and independent contractors with an emphasis on customer service skills. Developed training procedures and protocol for all staff and contractors to establish the highest level of service attainable for our clients. Responsible for payment of wages and filing of taxes for all.

Managing the onboard tour programs of cruise ships around the world. Regular presentation of excursions to entire ships' compliment of guests.Sales and dispatch of excursions.Management and development of staff.

Political Science

Political Science