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Jon Coon is listed as Customer Experience & Operations Leader. Lifelong learner passionate about helping individuals and businesses grow.Toastmaster. Marathoner. Not a linear thinker. based in Vancouver, Washington, United States. AeroLeads shows a matched LinkedIn profile for Jon Coon.
Jon Coon previously worked as Director of Customer Experience at Bill.Com and Customer Success Advisor at Camber Partners. Jon Coon holds Bs, Finance, Economics, Politics from University Of San Francisco.
I am constantly curious and can find an interest in nearly any business. Once I latch onto something I dive deep and learn the space inside and out. 🔭 + 🔬 12+ years in B2B2C SaaS operations. 8+ years leading teams in customer service and success, on-boarding, consultative sales, vendor management, and learning and development. 🧰I love building teams and establishing culture. 🧑🏽🤝🧑🏼🛠️ Motivated to impact businesses, communities and acquaintances. Demonstrated self-starter effective in diverse team settings. 📝 Proven skills in prioritizing tasks to manage multiple deadlines in an entrepreneurial environment.🥅 Goal oriented and results driven personality.⛑️ Proactive and experienced in overcoming adversity to achieve successful outcomes.🌎 Engaged, enthusiastic, and committed to working collaboratively.🐬 Quickly understand and adopt new technology tools.🎙️ Professional communicator across all stakeholders.🥑 If you want to connect on Linkedin please make sure we have met, spoken, or worked together:Please write 'avocado' in your invitation note.
A career timeline built from the work history available for this profile.
San Jose, CA, US
- Own CXO Escalations teams ensuring rapid resolution to restore customer confidence and reducing the cognitive and emotional burden for internal teams and leaders- Lead hybrid organization focused on customers satisfaction (CES), operational efficiency (SLAs), and contact reduction
San Francisco, California, US
- Evaluated and prioritized customer success initiatives at $xxm ARR PLG business to improve retention and activation- Coached Success and Support leader on strategy and planning
San Francisco, California, US
I led our customer success team. Helped bring the voice of the customer to our product.> Responsible for directing priorities for team of 30+> Led transition from remote to in-office> Evaluated, launched, and managed offshore support team > Identified and rolled out LMS, chat, and QA tools> Teams cover inbound support, outbound activation and monetization.
New York, NY, US
One of the first 5 team members. Acquired by First Data in Oct 2014I worked at the intersection of product, sales, and customer success operations.> Implemented & customized Salesforce CRM acting as main administrator during growth from hundreds to tens of thousands of leads; including integrations with Silverpop email platform and Zendesk service.
Lifestyle marketing specializing in events.> Lead negotiation with venues> Identify and manage relationship with artists> Maintain brand image and marketing via online channels
Raleigh, North Carolina, US
The StartingBloc Fellowship is a life-long membership with StartingBloc’s community. Fellows are young leaders who share a common set of values. They believe that economic value creation and social value creation are complementary. They believe in making money and doing good.
> Provided developers, property owners and investors with in-depth financial analysis and strategies to ensure project success> Attended community meetings to access plausibility of potential projects and identify stakeholders
Salem, OR, US
Business Oregon works to create, retain, expand and attract businesses that provide sustainable, living-wage jobs for Oregonians through public-private partnerships, leveraged funding and support of economic opportunities for Oregon companies and entrepreneurs.
> Led outreach to over 130 neighborhood associations and local business groups> Recruited volunteers through outbound calling resulting in more than 600 service hours; planned and facilitated all activities
PolitiCorps is an intensive ten week political organizing and leadership development bootcamp> Produced legislative campaign strategy through detailed precinct demographic analysis> Collaborated amongst team to implement field plan resulting in 20,000+ doors knocked and 3,500 new voters registered
San Francisco, CA, US
> Off-campus Representative in 2008> Candidate for student body president in 2009> Passed Sustainability Resolution in Spring 2010> Passed Green Initiative Fund for Tomorrow (GIFT) resolution in Spring 2010 which was approved by student body in April of 2010
San Francisco, CA, US
> One of eight voting members, in charge of the disbursement of $800,000 dollars of student funds.> Critically analyzed and accessed funding needs for student funded accounts
Quick answers generated from the profile data available on this page.
Jon Coon is listed as Customer Experience & Operations Leader. Lifelong learner passionate about helping individuals and businesses grow.Toastmaster. Marathoner. Not a linear thinker..
Jon Coon is based in Vancouver, Washington, United States.
Jon Coon has worked for Bill.Com, Camber Partners, Invoice2Go, Homebase, and Perka.
You can use AeroLeads to view verified contact signals for Jon Coon, including work email, phone, and LinkedIn data when available.
Jon Coon holds Bs, Finance, Economics, Politics from University Of San Francisco.
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