Jonathan Rodriguez Email & Phone Number

Chapel Hill, Nc, Us

United States

Raleigh-Durham, North Carolina Area

Durham, Nc

TECHNICAL SKILLS Windows /2000/XP/7/8/10 DoD Cleared (CAC) – SCL2 Hardware/Software installations Network protocols and standards Intermediate Microsoft Server 2012 and 2016 Set-up users and policies/ AD Install, configure, upgrade and troubleshoot vendor neutralsystems Salesforce, Agile, Aras, Macrium, Bomgar Troubleshoot Encoder Motors, Servo Boards, PCB boards Perform post installation configuration/ XML, JS files While Troubleshooting, utilizing resources such as theInternet and books to resolve High profile issues TCP/IP configurations Preventative system maintenance and support Install and configure client operating systems Understanding of development, networking, security andbusiness concepts Diagnosing software and hardware problems Android and iPhone Proficient in SQL 05, 08 R2, 12, 14, 17TECHNICAL TRAINING AND CERTIFICATIONSNew Horizons Computer Learning Centers, Durham, NCCurrent certifications: CompTIA A+, CompTIA Network +, CompTIA Security +WORK EXPERIENCEParata Systems LLC – Nov 2014 to CURRENTTechnical Support Analyst• Provide Extensive and high level support for numerous proprietary hardware and software Products, including Networked Workflow software andAutomation for Retail Pharmacy’s, Long-Term Care Facilities, and DoD• Coordinate and Assist National Field Service Engineers and their Managers to resolve complex problems• Collaborate with Engineering, Manufacturing, and Optimization Departments for Design and Beta Testing• SME in Various products and have the privilege to Liaise for High Profile Customers• Product Trainer and Technical Writer Run SQL queries such as various DML and DDL statements to integrate customer data or to resolve problems• Install, upgrade, configure, and troubleshoot proprietary Parata software• Investigate and read log files, including SQL logs to troubleshoot software issues• Troubleshoot robotics, sensors, and mechanical parts of Parata product suite

Raleigh-Durham, North Carolina Area

• Implemented procedures and/or technologies to deal with Networking changes• Ensured that approved CISCO standardized methods and procedures are used for efficient and prompt handlingof all changes to minimize the number and impact of any related incidents upon service.• Daily meetings with customers on what network hardware to shut down and maintain during non-productionhours• Kept track of the documentation, problems, and changes made for our clients• Responsible for drafting project specific invoices and submitting for approval• Prepared meeting minutes, agendas, and may provide overall coordination of customer visits

Performed field and/or laboratory testing, observation, and inspection of construction materials (e.g Soils,aggregates, concrete, asphalt, and steel)• Communicated with project managers, engineering techs, client representatives, and others as applicableregarding the construction site, project requirements inspection and testing results• Monitored contractors’ daily operations and performed reviews and tests reports to ensure that all work andmaterials to specifications, plans and contractual provisions• Resolved daily constructability issues and trouble shot problems to mitigate delays to contractor’s progress• Certified ICC (International Code Council) Special Inspector for the state of North Carolina on ConcreteReinforcement• NC State University – ACI American Concrete Institute Certified

Information Technology

Diploma