Jonathan Rodriguez Email & Phone Number

Chapel Hill, NC, US

United States

Raleigh-Durham, North Carolina Area

Durham, NC

• TECHNICAL SKILLS Windows /2000/XP/7/8/10 DoD Cleared (CAC) – SCL2 Hardware/Software installations Network protocols and standards Intermediate Microsoft Server 2012 and 2016 Set-up users and policies/ AD.
• Provide Extensive and high level support for numerous proprietary hardware and software Products, including Networked Workflow software andAutomation for Retail Pharmacy’s, Long-Term Care Facilities, and DoD
• Coordinate and Assist National Field Service Engineers and their Managers to resolve complex problems
• Collaborate with Engineering, Manufacturing, and Optimization Departments for Design and Beta Testing
• SME in Various products and have the privilege to Liaise for High Profile Customers
• Product Trainer and Technical Writer Run SQL queries such as various DML and DDL statements to integrate customer data or to resolve problems

Raleigh-Durham, North Carolina Area

• Implemented procedures and/or technologies to deal with Networking changes
• Ensured that approved CISCO standardized methods and procedures are used for efficient and prompt handlingof all changes to minimize the number and impact of any related incidents upon service.
• Daily meetings with customers on what network hardware to shut down and maintain during non-productionhours
• Kept track of the documentation, problems, and changes made for our clients
• Responsible for drafting project specific invoices and submitting for approval
• Prepared meeting minutes, agendas, and may provide overall coordination of customer visits

• Performed field and/or laboratory testing, observation, and inspection of construction materials (e.g Soils,aggregates, concrete, asphalt, and steel)
• Communicated with project managers, engineering techs, client representatives, and others as applicableregarding the construction site, project requirements inspection and testing results
• Monitored contractors’ daily operations and performed reviews and tests reports to ensure that all work andmaterials to specifications, plans and contractual provisions
• Resolved daily constructability issues and trouble shot problems to mitigate delays to contractor’s progress
• Certified ICC (International Code Council) Special Inspector for the state of North Carolina on ConcreteReinforcement
• NC State University – ACI American Concrete Institute Certified

Information Technology

Diploma