Jon Ryan is a Lead business analyst and SME enabling programmes to deliver optimum business benefit at Platform Smart. He possess expertise in user acceptance testing, testing, test planning, test management, quality center and 26 more skills. Colleagues describe him as "Jon and I have worked together since May 2020 on the Heathrow Security Programme, where Jon is the Lead Business Analyst for the Programme. This is a highly complex programme where Jon has been able to successfully utilise his aviation/business analysis knowledge and experience to provide guidance in various programme related matters/deliverables. He has also acted as technical assurance for all BA deliverables on the programme, imparting his valuable knowledge and guidance to all BAs engaged on the programme to ensure that the quality of work is maintained to a great standard. Jon has an excellent understanding of business analysis and has a great eye for identifying where business analysis is needed to provide greater clarity and value to the programme, from asking stakeholders the right (sometimes difficult) questions to conducting thorough analysis on the problem/opportunity. Jon has supported on many aspects of the programme including but not limited to; programme definition, benefits identification, requirements elicitation/management, use case development, the list goes on. His engagement with business stakeholders throughout these activities is a great skill, where he ensures the message is tailored to the stakeholder for optimum engagement. This is complimented by his clear and well-structured presentations and his ability to absorb knowledge in a highly complex environment. Jon is always positive and supportive, willing to make time to help others or drive things forward. A great individual to work with and I look forward to continuing this as we move forwards on the programme." and "I have had the pleasure of working alongside Jon on a very complex Airport Cargo project where Jon was the Lead Business Analyst. From our first meeting, it was clear to me that Jon had a huge amount of experience and knowledge about all Airport related matters, and was extremely well connected in terms of the key stakeholders within the business. He is always very positive and eager to share his knowledge and provide guidance in project related matters. Jon continually looks for ways to improve the business processes and provides great ideas, always showing a great sense of responsibility towards providing his best at all times. He is an absolute pleasure to work alongside and a very supportive team player, and I consider Jon to be at the top of his game in terms of the business and IT skillsets needed to always get the best job done. "