Jordan Meyer Email & Phone Number

Savannah, Georgia, United States

Greets guests as they arrive for the tour, initiating a positive rapport to ensure an excellent experience.Memorized a 90-minute tour script rich in historical facts and performs accurately to the script for guests during tours.Developed a character and period-appropriate costume to enhance guest immersion.Adapts and improvises as needed due to timing concerns.Answers any questions guests may have and locates the answer to any unknown questions.Oversees the safety of all guests and preservation of museum artifacts throughout the entire tour.Responds rationally and professionally to any unexpected or emergency situations that may occur during the tour.

Timely and accurately reported on operational status, demands, and storage capacity.Evaluated multiple stock priorities and operational resource availability on a daily basis to execute inbound and outbound planning, enabling the most efficient operations possible to secure stock and in-store availability.Produced receiving and delivery schedules in accordance with container free time, outbound fill rate, and on-time delivery goals, reducing cost and contributing to IKEA Savannah’s standing as a top performing distribution center worldwide.Spearheaded the development and renewal of planning tools to improve department visibility and workflow.Corresponded effectively over phone, email, and Teams with carrier and business partner contacts in order to maintain outbound trailer pools, ensure smooth daily operation, address and resolve situations and obstacles that arise, and provide prompt and exceptional customer service to our stores. Coordinated implementation and troubleshooting efforts essential to the success of IKEA Savannah as the pilot location of IKEA USA’s new dynamic yard management system, and regularly provides research and feedback reports to support the continued development and maintenance of the program.As a Subject Matter Expert, authored new Standard Operating Procedures for all department processes and functions.Conducted frequent audits of records and systems to ensure accurate and consistent data management and formatting.

Trained to operate all standard equipment including sit-down forklift, reach truck, and order picker.Performed all warehouse functions including order picking, inbound receiving, inbound storing, outbound staging, and outbound loading for both store and customer distribution.Demonstrated commitment to ensuring excellent quality of product leaving the warehouse and nearly 100% accuracy of product tracking within the warehouse management system.Consistently maintained productivity metrics above target pace.Independently engaged with coworkers in various departments to expand personal knowledge, perform tasks with better efficiency, provide additional support to supervisors, and encourage communication and togetherness.As a team member, contributed to key performance indicator improvements which resulted in IKEA Savannah being named Customer Fulfillment Unit of the Year for fiscal year 2021.

Coordinated with line cooks to ensure customer orders were completed and assembled in an efficient manner, and all items were prepared in accordance with company standards and guest specificationsEntered orders in Point of Sale system.Provided exceptional customer service to guests in the restaurant and over the phone.Assisted with closing activities including cleaning and sanitation, replenishment, and food storage.

Orchestrated the clearance of overstock, implemented proper organizational structure, and brought the department to be a point of pride within the store and district.Assumed responsibility for correcting inventory counts and system allocations to assist with proper order quantities and in-stock metrics.Developed a restock schedule that delegated responsibility across the department, increased stocking efficiency, avoided unnecessary overstock, and ultimately assured customers were provided with their desired products and a pleasant shopping experience.Responsible for interacting and negotiating with brand vendors to ensure product was fully stocked in a timely manner, the department was prepared for weekly sales rotations, and the back room remained clear.Designed and initiated featured product displays for target marketing.

Directed crew of 10+ associates to efficiently stage and stock truck and oversaw four sub-departments.Acted as manager on duty overnight to close store, activate security system, answer phones, and receive deliveries.Conducted daily walks with store manager to review nightly progress, identify opportunities for improvement across the department, and develop an action plan for addressing said opportunities.Maintained backroom conditions and accurate inventory balances.Assisted in taking twice yearly inventory counts of entire department.

Provided excellent customer service on sales floor during business hours.Responsible for replenishing assigned areas at or above target pace of 85 cases per hour, rotating product by expiration date, and sorting back stock to work on a daily and weekly basis based on sales history and projections.Assisted managers, coworkers, and vendors with their day-to-day operational requirements, going above and beyond to contribute to the success of the department.

Bachelor Of Fine Arts (B.F.A.), Photography, 3.9

Activities and Societies: SCAD Drumline

Education record

A full 8-week term based in Lacoste, France and including regular excursions to surrounding areas such as Nimes, Glanum, Avignon.