Jordan Wolf Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

- Manages the full end-to-end SaaS implementations for $1MM+ GMV clients to our business travel platform, taking full ownership of timeline, rollout plan, and handling of the account while the account is in implementation, including directing work through the internal team supporting clients.- Coordinates & conducts training sessions for newly onboarded.

Richmond, Virginia, United States

- Performed analyses on key business metrics using SQL, Excel, Tableau, etc. and simplified findings to present in a digestible format for executive leaders- Served as the subject matter expert for the company's customer relationship management (CRM) tool; performed all routine administration for the tool while gathering input from users for continuous.

Richmond, Virginia Area

- Managed data relationships with ~30 higher education clients in the Graduate and Adult Learner space- Established requirements, specifications, standards, and rules to acquire and transform client data into information assets for company and clients- Acquired and standardized incoming client data while ensuring accuracy and integrity using tools and.

Blacksburg, VA

- Oversaw interface projects and facilitated completion of EDI configuration- Communicated and coordinated with internal team members, external vendors, and carriers to ensure interface projects were completed accurately and on time- Used quantitative data and qualitative observations to suggest process improvements and communicate the benefits of these.

Blacksburg, VA

- Taught two Public Speaking classes per semester while pursuing a Master’s Degree in Communication- Responsible for all tasks revolving around students’ completion of the course- Lectured lessons to students- Graded student-presented speeches- Communicated and met with students - Held regularly scheduled office hours for further instruction on class.

Blacksburg, VA

- Manage contract reporting processes and respond to customer requests for documentation and certifications- Review and assist in negotiating contractural documents, including non-disclosure agreements, teaming agreements, contracts, and subcontracts- Assist in managing subcontractor contributions to company prime contract proposals

Blacksburg, VA

- Compiled and audited reports for 50+ clients for IRS reporting in compliance with the Affordable Care Act (ACA)- Created in-house and client-specific presentations as requested by management - Documented and updated company-wide processes in Microsoft Word- Worked within a team of analysts and with upper-level management to effectively complete project.

Roanoke, VA

- Worked side-by-side with Store Manager to develop effective communication, management and leadership skills - Reviewed daily and monthly financial statements for store retail operations- Acquired remarkable customer service and customer relations expertise- Planned and orchestrated a grassroots marketing campaign to increase sales on a designated weekend.

Blacksburg, VA

- Supervised student staff members and delegated responsibilities- Ensured excellent customer service- answered guests’ questions, responded to and resolved complaints, and strived to exceed guests’ expectations- Ensured staff members follow all sanitation and safety guidelines- Assisted Student General Manager with other tasks as directed- Attended and.

Blacksburg, VA

- Provides food service to customers of the university dining centers with a high level of customer satisfaction- Ensures a clean, safe and sanitary environment for employees and customers

Master Of Arts (M.A.), Communication

Activities and Societies: President - Communication Graduate Student Association COMM Dept. Representative; External Advocacy Committee.

Bachelor Of Arts (B.A.), Public Relations

Activities and Societies: Tau Kappa Epsilon, V-Thon, Lambda Pi Eta - National Communication Association Honor Society