Jorge Alonso Email & Phone Number

Miami, Florida, United States

• Oversee and maintain client environments, ensuring optimal functionality across Windows servers and workstations, Virtual Infrastructure, VoIP systems, WatchGuard firewalls, Aruba switches/VLANs, hardware, software, and resolving network-related issues• Deploy and configure workstations, laptops, and key network components such as WatchGuard firewalls, VPNs, and access points to streamline operations• Conceptualize and implement Azure-based solutions tailored to diverse client requirements, aligning cloud services with business needs and compliance standards • Execute the setup and customization of Microsoft Defender for Endpoint across various tenant endpoints and servers to bolster cybersecurity measures • Address threats utilizing a range of tools including Microsoft 365 Defender, Microsoft Sentinel, and Defender for Cloud to minimize risks• Lead the management and execution of network projects in collaboration with project teams, from meticulous planning to providing support for the development of scalable IT infrastructure• Foster collaboration with cross-functional teams to seamlessly execute intricate data migrations and domain migration projects, ensuring alignment with organizational goals• Provides comprehensive training and mentorship to new staff members, ensuring their proficiency in IT systems, protocols, and procedures

Miami-Fort Lauderdale Area

• Managed and evaluated network, computer, and Sophos firewall equipment to maintain peak performance and provided extensive IT support, including daily operations and issue resolution• Collaborated with software developers and vendors for seamless repairs, upgrades, and modifications • Led cybersecurity efforts with ongoing training on best practices for all users• Deployed, monitored, and updated Microsoft Windows OS, Mac OS, and server environments across all networked devices and equipment; facilitated onboarding and offboarding processes with active directory and Microsoft 365• Proactively identified and resolved system malfunctions, conducting root cause analyses for issue like viruses or malware• Managed numerous servers within a Windows 2008 / 2012 / 2019 server environment, maintaining uninterrupted uptime at 100%

Miami, Florida, United States

• Implemented network infrastructure including access points, cabling, and encryption to support efficient communication and data security• Offered technical assistance for Active Directory, DNS, DHCP, and TCP/IP services• Monitored and maintained Windows and Linux server environments, ensuring optimal system performance, availability, and security

Miami, Florida, United States

• Managed IT office equipment for smooth daily administrative operations, including assisting end users with installation of printers, scanners, webcams, other computer peripherals and troubleshooting Office 365 and other applications• Utilized ticketing systems to accurately log, prioritize, and track support requests, maintain high levels of customer satisfaction