Jose Gallon Email & Phone Number

Long Beach, California, United States

• Quality Testing
• IIP Document Preparation
• Process Improvement
• Team Collaboration
• Department Growth

Long Beach, California, United States

- Perform daily inspection on incoming material in reference of engineering drawings.- Work in team settings to provide timely results- Use tools such as calipers, ODM system, ph meter, viscometer and micrometers to inspect materials.- Draft inspection reports as may be necessary- Work with calibrations, nonconforming product, and quality related programs

Long Beach, California, United States

• Transfer complaints from Salesforce and NCMR log to Mastercontrol
• Do physical investigation for repeat complaints and report outcome to Quality Director
• Verify outdated data and make any necessary changes to records.
• Operate common office equipment, like scanners and printers.
• Search for and investigate information contained in files.
• Input text-based and numerical information from source documents.

Paramount, California, United States

• Process contract for customers rental equipment and/or tools.
• Make a follow up phone call to customer that has an overdue return.
• Prepare Equipment and tools for rent by parking loaders and excavators.
• Other miscellaneous jobs need to make sure all equipment and tools are clean andfunctional.

WCC Shaw

- Identifying, analyzing, and initiating the escalation process in an customer and client based on the escalation criteria specified.- Linking the escalation task with incident problem records through salesforce, identifying suitable solutions, and finding the appropriate department qualified for the task- Assembling the escalation management team which.

WCC Shaw

- Provide thorough troubleshooting via phone, web ticket or email for APAC customers using Intel servers and escalating when needed.- Do comprehensive brainstorming with other TSE and PSE's for issues that are unyielding.- Generate end of day report for every transaction.- Process RMA if and when necessary.- Provide support on Social media via the Sysomos.

Eastwood City, Libis QC

- Address, probe, assess then recommend customers concern in finding a technology solution that is right for his/her needs.- responsible for order management and order entry.- Track and work with customer order within the given lead time.- provide chat, inbound, outbound phone and email support.- Adhere to service level agreement by the business if not.

Libis, Quezon City

- Provide quality technical assistance to IT and end users.- Make sure that all customer and company's expectations are met within in line with the standard policies.- Do follow up through outbout or email to make sure that the issue is resolved.- Escalate customer to necessary department if issue requires.