Jose Gallon Email & Phone Number

Long Beach, Ca, Us

Long Beach, California, United States

Quality Testing • IIP Document Preparation • Process Improvement • Team Collaboration • Department Growth

Long Beach, California, United States

- Perform daily inspection on incoming material in reference of engineering drawings.- Work in team settings to provide timely results- Use tools such as calipers, ODM system, ph meter, viscometer and micrometers to inspect materials.- Draft inspection reports as may be necessary- Work with calibrations, nonconforming product, and quality related programs

Long Beach, California, United States

• Transfer complaints from Salesforce and NCMR log to Mastercontrol• Do physical investigation for repeat complaints and report outcome to Quality Director• Verify outdated data and make any necessary changes to records.• Operate common office equipment, like scanners and printers.• Search for and investigate information contained in files.• Input text-based and numerical information from source documents.• Provide occasional administrative support.• Sort and organize hard copies of paperwork after entering data electronically.• Review complaint and NCMR data for deficiencies or errors.• Assist with special projects that require large amounts of data entry and investigation.

Paramount, California, United States

• Process contract for customers rental equipment and/or tools.• Make a follow up phone call to customer that has an overdue return.• Prepare Equipment and tools for rent by parking loaders and excavators.• Other miscellaneous jobs need to make sure all equipment and tools are clean andfunctional.

Wcc Shaw

- Identifying, analyzing, and initiating the escalation process in an customer and client based on the escalation criteria specified.- Linking the escalation task with incident problem records through salesforce, identifying suitable solutions, and finding the appropriate department qualified for the task- Assembling the escalation management team which includes the level 1, level 2, product engineer and escalations manager- Establishing accurate expectations from the escalating procedures, enforcing solution to the customers, and reviewing the situation at hand- Coordinating with the customers for developing an escalation management plan as per their requirements, involving additional resources for escalation process if required, and developing best plan accordingly.- Review cases that has low customer survey. Provide feedback, coaching and monitoring to level 1 agents.- Handled multi culture agents from Filipino, Indonesian and Vietnamese from interview to nesting until going live on the production- Collate monthly and quarterly data for LOB performance and creating a deck to present to contact center manager and other clients.- Collaborate with other officers to devise a strategic plan to streamline processes for the betterment of the LOB.- Coordinate and brainstorm with business process manager to make sure all knowledge articles are up to date and up to standards with the global policies.

Wcc Shaw

- Provide thorough troubleshooting via phone, web ticket or email for APAC customers using Intel servers and escalating when needed.- Do comprehensive brainstorming with other TSE and PSE's for issues that are unyielding.- Generate end of day report for every transaction.- Process RMA if and when necessary.- Provide support on Social media via the Sysomos and Sprinklr Applications.- Create soft copies of airway bill for APAC customers.

Eastwood City, Libis Qc

- Address, probe, assess then recommend customers concern in finding a technology solution that is right for his/her needs.- responsible for order management and order entry.- Track and work with customer order within the given lead time.- provide chat, inbound, outbound phone and email support.- Adhere to service level agreement by the business if not exceed.- Generate end of day reports.- Find possible solution if out of support issues.

Libis, Quezon City

- Provide quality technical assistance to IT and end users.- Make sure that all customer and company's expectations are met within in line with the standard policies.- Do follow up through outbout or email to make sure that the issue is resolved.- Escalate customer to necessary department if issue requires.