Joseph Rose work email
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Joseph Rose personal email
Technical Support Specialist with 4 years+ of experience troubleshooting hardware, software, network, and user experience issues.
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Senior Integration Support EngineerPodiumProvo, Ut, Us
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Integration Support Engineer 3Podium Oct 2024 - PresentLehi, Utah, Us
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Integration Support Engineer 2Podium Apr 2023 - Oct 2024Lehi, Utah, Us
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Integration Support EngineerPodium May 2022 - Apr 2023Lehi, Utah, Us
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Partner Support SpecialistGlobal Payments Integrated Dec 2021 - May 2022Atlanta, Georgia, Us• Troubleshoot API errors that our integrating partners are receiving.• Answer questions in multiple inter-departmental chat rooms with some chat rooms totaling 70+ people.• Trained new hires through our nesting program.• Create SOPs and help documents to enhance the company’s knowledge base. -
Tier 1 Technical SupportGlobal Payments Integrated Oct 2020 - Dec 2021Atlanta, Georgia, Us• Handle support requests through phone calls & emails.• Set up & train merchants on Global’s software & websites to ensure they are as successful as possible.• Troubleshoot software and hardware problems merchants are receiving.• Gather examples of recurring & repeatable issues then escalate tickets to T2 & Dev departments through Jira.
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SupervisorServerplus Apr 2020 - Oct 2020Orem, Utah, Us• Remote training of new hires.• Create training videos to help new hires.• Perform QA calls with techs to find learning opportunities & mentor them on ways to be the best.• Promptly answer questions from 30+ employees through our chat system.• Review and approve/decline tickets to improve quality and only let validated tickets escalate.• Improve the company's knowledge base for techs.• Email ServerPlus clients with questions on how they would like us to handle different issues to make our guides better for techs. -
Technical Support AgentServerplus Feb 2020 - Apr 2020Orem, Utah, Us• Troubleshot internet, email, VoIP, and TV issues with customers from over 300+ companies.• Assisted customers with billing issues.• Assisted customers with configuring a variety of router settings. (Static IP, PPPoE, Port Forwarding, WPA2, etc)• Escalated tickets to T2 when necessary.
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Front ServerChef'S Table Jan 2015 - Nov 2015• Trained back servers.• Planned with back servers the best ways to care of all of our guests.• Took tables orders, and coordinated with the kitchen to ensure my guests’ food came out in a timely fashion.
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Back ServerChef'S Table May 2014 - Jan 2015• Assisted front servers making sure tables had water, bread, clean utensils, and a enjoyable dining experience. • I was responsible for making sure the restaurant was vacuumed and in a clean state. • Buffing silverware and glassware to make them spotless
Joseph Rose Skills
Joseph Rose Education Details
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Timpview High SchoolHigh School Diploma -
Utah Valley UniversityComputer And Information Sciences
Frequently Asked Questions about Joseph Rose
What company does Joseph Rose work for?
Joseph Rose works for Podium
What is Joseph Rose's role at the current company?
Joseph Rose's current role is Senior Integration Support Engineer.
What is Joseph Rose's email address?
Joseph Rose's email address is jo****@****lus.com
What schools did Joseph Rose attend?
Joseph Rose attended Timpview High School, Utah Valley University.
What skills is Joseph Rose known for?
Joseph Rose has skills like Leadership, Teamwork, Troubleshooting, Communication, Training, Customer Support.
Who are Joseph Rose's colleagues?
Joseph Rose's colleagues are Haider Ikram, Sarah Tennyson, Nicholas Dibb, Rachel Weiss, Jameson Midgley, Kashif Aziz, Liam Greening.
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