Joseph Hagar Email & Phone Number

Foster City, Ca, Us

- Rebuilt the hardware of an HP desktop computer and reinstalled the Windows 7 operating system to provide the user with a fully functioning device- Assisted individuals in person and via phone conversations with various issues, including display settings, boot orders, router security, modem installation, pinging networks and connecting to DHCP servers- Created informative presentations with the Camtasia screen recorder and video editor- Set up and operated systems using Microsoft Smartglass- Upgrades, troubleshoots and configures applications and Windows operating systems- Installs malware protection and performs systems cleaning and maintenance- Builds and refurbishes desktop and laptop computers- Installs OS software and hardware and antivirus programs- Updates display settings, boot orders, router security, modem installation, pinging networks and connects to DHCP servers- Installs and configures wired and wireless SOHO (Small Office Home Office) networks- Rebuilt hardware of an HP computer and reinstalled Windows 7 operating system to provide user with fully functioning device- Performed system recovery on multiple laptops to remove malware, improve performance speeds and restore computer functionality of corrupted computer systems- Downloaded a virtual desktop on a laptop and installed Kali Linux to learn Burp Suite and ethical hacking techniques

New York, Ny, Us

- Worked in the ticketing software system from the inception of a new ticket through closing out the case- Practiced providing customer support through various role playing scenarios via phone conversations and email- Used SQL in querying Varonis databases to locate specific information as requested by customers

Durham, North Carolina, Us

Teksystems contractor at Duke- Personally assisted doctors, nurses, and other in-house staff at multiple satellite locations by replacing outdated devices with new encrypted devices in order to be HIPPA compliant- Imaged computers for new employees to add the Duke Health Technology Solutions build onto the new devices- Installed uninterrupted power supplies into the server racks

- Troubleshot errors for various hardware and software issues in a timely and accurate manner for approximately 30 employees- Continually provided superior customer service when troubleshooting computers to solve problems quickly and efficiently- Maintained the computer systems for the school’s employees and students to ensure operating proficiencies- Reimaged over two hundred computers for the school to keep the equipment in the most current operating system

Hanover, Md, Us

Two Day Project for UNC. Set up an entire building with over 80 new and used computers. Connected the computers to the network. Applied excellent cable management. Worked very well with a team of eleven other IT contractors

Cary, North Carolina, Us

One day of game testing which included:- Tested games on the Xbox One console- Operated the Oculus Rift virtual reality system to assess new game play designs

Arlington, Virginia, Us

- Transported personnel, equipment, ammunition, and hazardous materials - Utilized light and heavy wheeled vehicles for various tasks- Achieved objectives while remaining accident free for over 3 years

Network And System Administration/Administrator

High School Diploma

Education record