• Compiled necessary documents to be sent to refinance closings by state and institution requirements• Examined quality of post closing documents such as deeds, mortgages, subordinations, modifications, etc.• Submitted quality reviewed documentation to be recorded by county recorders via electronically.• Uploaded title policy packages to HUD that include foreclosure documents, title report, HUD documentation, etc.

• Assigned notaries to preside over mortgage closings by state requirements• Compiled necessary documents to be sent to refinance closings by state and institution requirements• Examined quality of post closed documents to ensure all documents were signed correctly and obtain any missing documentation such as All Purpose Acknowledgements, Deeds, etc.

• Processed applications for Variable Rate Home Equity Lines of Credit (or HELOC) and personal lines of credit such as auto loans, certificates of deposit etc.• Assigned appraisers and law firms to inspect collateral property to ascertain HELOC Loan to Value and determine chain of ownership.• Examined appraisals and title reports to determine ownership, parcel identification, dwelling condition, property value and any other pertinent information such as trusts.• Prepared documents for HELOC documents for closing such as the Flex Line Note, Open End Mortgage, and other documents as applicable.

• Keep records of borrower and notary interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve problems• Assign notaries and other closing agents to refinancing and mortgage closing• Resolve billing complaints by performing activities such refunding money, or adjusting bills• Confirm closing dates and information pertinent to the closing from the lender to the customer

• Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order• Handled document preparation for various customers and departments which included physical construction of said documents• Answer customers' questions about merchandise and advise customers on merchandise selection• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints• Compare merchandise invoices to items actually received to ensure that shipments are correct• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

• Oversee front-office operations and provide exemplary customer service• Answer customers' questions about merchandise and advise customers on merchandise selection• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints• Compare merchandise invoices to items actually received to ensure that shipments are correct• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

• Compiled statistical profiles of area school districts utilizing the State of Ohio’s Department of Education guidelines • Visited area middle schools and gave presentations on college preparations starting with high school courses to take, ACT testing and financial aid • Advise students on issues such as course selection, progress toward graduation, and career decisions• Participate in student recruitment, selection, and admission, making admissions recommendations when required to do so• Represent institutions at community and campus events, in meetings with other institution personnel, and during accreditation processes