Joseph Patterson Email & Phone Number

Northbrook, Il, Us

New York, Us

Chevy Chase, Md, Us

Mclean, Va, Us

• Verify true customers and the activity on their account• Identify fraudsters that are impersonating true customers• Interview victims of fraud to obtain necessary in order to conduct a thorough fraud investigation.• Collaborate with Capital One Bank branch associates that refer fraudulent activity to the Fraud Department.• Complete moderate/high dollar amount fraud case investigations• Provide expert-level support to Customer Service, Sales and other areas of Capital One Bank that interact with Customer Security

San Antonio, Texas, Us

.Support military community in all aspects of claims process in call center environment.Investigate, analyze, and determine the extent of USAA’s liability concerning automotive damages. .Monitor and maintain responsibility of assigned claims from inception to resolution..Use industry training to ensure vehicle damage and claimant reporting corroborate. .Responsible for performing detailed day one investigations including securing recorded statements, obtaining contractual documentation, and retaining and manage forensic experts..Experienced in researching jurisdictional issues, case law, and managing counsel, including litigation, mediation, and arbitration..Effectively evaluated liability and negotiated settlements to exceed

Chevy Chase, Md, Us

.Identify and offer additional coverage opportunities during customer service calls. .Handled incoming calls from military policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for auto, home and excess liability..Recognized as “#1 Customer Service Rep” (out of 20 reps in division) in 2011. Ranking was based on customer satisfaction, speed of resolution and availability..Co-developed on-the-job training program that reduced training time from eight weeks to five..Contributed to an 8% sales increase in 2014 by improving lead-generation and sales-tracking methods

Master Of Arts - Ma, Law

Bachelor'S Degree, Criminal Justice And Corrections