Joe Johnson Email & Phone Number

• Responsible for providing comprehensive financial analysis, strategic insights and tailored reports to drive operational KPIs for roughly 100 service providers across 25 markets. Reported to the President & COO while.
• Employed a data-driven, bottoms-up approach to overhaul the financial forecast, resulting in an exceptional boost in forecasting precision. Reduced variation from 20% to less than 1% against actual revenue.
• Provided the executive team with customized reports containing data-driven insights and operational recommendations.
• Identified and harnessed revenue-boosting opportunities, which streamlined service provider operations, reduced cycle times, and improved utilization rates across 25 major cities.
• Developed and implemented performance objectives and incentive programs that fuelled a substantial growth in revenue.

• Orchestrated the expansion of a team of service providers from 15 to over 40, strategically positioning them in 10 major markets in the Central & Pacific Northwest territories. Contributed to the strategic roadmap that.
• Provided influential strategic direction that attracted a $40M investment from a Private Equity firm.
• Elevated field service provider satisfaction scores 45 percentage points, signifying a substantial improvement in employee working experience and overall engagement.
• Formulated a multitude of Standard Operating Procedures (SOPs) to elevate operational efficiencies and standardize practices among a vast network of over 100 field service providers.

Orland Park, Illinois, United States

• Established and operated a mobile veterinary practice that quickly gained prominence, leading to its acquisition by a national corporation within three years. VIP Vet Visit emerged as one of the nation’s premier mobile.
• Enhanced operational efficiency, achieving an operating profit margin significantly beyond industry standards. Assumed responsibility for all capital expenditure, budgeting, and oversight of the P&L.
• Successfully implemented automated systems to drive innovation and improve the customer experience, resulting in more positive reviews within one year than the total lifetime reviews of the three largest regional.
• Generated digital marketing strategies to reduce cost per acquisition and create a lucrative online acquisition channel.

• Provided expert counsel to franchise owners on diverse areas, including team leadership, growth strategies, marketing optimization, change management, franchise system compliance, operations management, and team.
• Conducted audits including P&L analysis, forecasting, budgeting, and strategic planning.

• Elected to and actively served on the Franchisee Board of Advisors, offering the Executive team invaluable insights into growth initiatives, business process enhancements, financial analysis, and strategic strategies.
• Pioneered a novel revenue stream, developed and successfully implemented comprehensive training materials across 300 franchise locations nationwide, resulting in a 15% increase in single location revenue growth.
• Strategically identified, rigorously tested, and effectively implemented new membership models, yielding an average 30% increase in conversions, thereby driving substantial up-front & long-term revenue growth.

• Established and managed the franchise's most profitable location for consecutive years in 2017 and 2018, out-performing 300 locations within the franchise. Achieved a 7-figure exit with the highest single-location sale.
• Led a dynamic team of 10 employees and created the operational blueprint to achieve the best financial performance across all locations.
• Effectively managed pilot programs as a trusted pilot location for the Franchisor.
• Championed a continuous improvement process that significantly heightened productivity and performance levels within the organization.
• Formulated customer discovery and retention strategies while expertly managing budgets, ensuring cost-effective and result-driven approaches.

• Designed a custom comfort product in the medical space and executed online marketing and SEO strategies to generate a 5-figure yearly passive income stream.
• Granted a United States utility patent in 2017.

• Developed a custom website, marketing materials and product packaging
• Implemented SEO strategies leading to 1st page Google results
• Executed organic content marketing

• Coordinated international sourcing and vendor discovery
• Managed manufacturing logistics & supply chain
• Crafted product research & development plan and led implementation & execution

Loyola Marymount University

• Advised 44 sophomore students on academic & campus related questions.
• Fostered the development of relationships among residents in an ethically diverse community.
• Developed programs on diversity, personal development, relationships, and academic performance.