Leads a staff of 30+ employees as well as 17 providers in two physical locations; manages finances for the second-busiest clinic at OMC (in terms of unique patients) and helps determine annual budget; oversees subunits of ENT including Pediatric ENT, Audiology and Speech Pathology (as well as general adult ENT); rounds with front-line staff, supervisors and patients; reports out on clinic operations to senior administration leaders as well as to physician leadership, including Department Chairman; spearheads special projects to improve clinic efficiency, access as well as the patient experience; creates and manages changes to providers’ clinic schedules; oversees the hiring and termination of staff members; onboards new providers and staff; ensures that the clinic common areas and exam rooms are tidy; schedules urgent appointments when necessary; collaborates with other departments including Finance, Human Resources, Patient Advocacy, Revenue Cycle, Compliance & Privacy and Physician Leadership.

Conducted and led investigations regarding inappropriate access of electronic medical records; worked with staff at all levels in Human Resources, Legal, Patient Relations, Records Release, Revenue Cycle, Patient Accounts Customer Service, Information Systems, Compliance & Privacy, Marketing, OHS Administration as well as Clinical Staff; advised Senior Physicians and Department Chairs; interacted directly with patients; handled amendment requests, accounting of disclosures and restriction requests; created and led training, including opioid crisis education; reviewed policies and procedures; worked in EPIC daily; led system-wide projects including a business associate review; documented how department interacted and contributed to entire health care system.

Created and responsible for all aspects of retail apparel business with annual revenue of more than $1 million; managed cash flow and all financial accounts; maintained bookkeeping for business and prepared Quickbooks file for year-end tax reporting; managed 20+ employees, including bi-weekly payroll, issuing year-end tax documents, hiring, termination, and scheduling for five retail locations in Louisiana and Texas; responsible for processing and payment for all monthly, quarterly and annual payroll and sales tax reports; oversaw crowd-sourced design contests that generated intellectual property; ordered inventory and supplies for five retail locations; managed stock levels at all retail locations and ran screen printing production facility; achieved licensing agreements with LSU, Tulane, as well as other universities; directed the design and implementation of new e-commerce website; maintained social media accounts and created email marketing campaigns; managed online orders and shipping; negotiated leases and business loans; sold the business assets to Fleurty Girl in 2016.

Worked at corporate headquarters for one of the world’s largest insurance companies; investigated claims for insurance reimbursement; conducted adversarial research and interviews; documented findings in both summary and extensive reports; submitted and presented findings to corporate management.

Traveled domestically and internationally, examining operations within the world’s largest health care company; worked at World Headquarters and regularly met with and debriefed the legal compliance team; served as part of internal operational audit teams that examined pharmaceutical, biotechnical and consumer product divisions; reviewed policies and procedures and offered feedback based upon best practices; interviewed employees at the highest and lowest levels of the organization; presented findings to the Director of Finance, who reported directly to the CFO; partnered with external auditors for joint reviews.