Josh Carter Email and Phone Number

Conduct one-on-one and group mentoring sessions for Solution Architects and Customer Success Architects.Develop and deliver comprehensive training programs and workshops on Workiva best practices, tools, and technologies.Create and maintain up-to-date learning materials, documentation, and resources.Demonstrated proficiency in architecting and deploying intricate, enduring solutions tailored to clients' Environmental, Social, and Governance (ESG) reporting needs… Show more Conduct one-on-one and group mentoring sessions for Solution Architects and Customer Success Architects.Develop and deliver comprehensive training programs and workshops on Workiva best practices, tools, and technologies.Create and maintain up-to-date learning materials, documentation, and resources.Demonstrated proficiency in architecting and deploying intricate, enduring solutions tailored to clients' Environmental, Social, and Governance (ESG) reporting needs, utilizing the comprehensive capabilities of the Workiva Platform.Orchestrated end-to-end implementation processes, encompassing all phases from alignment to go-live, meticulously adhering to Statements of Work. Efficiently managed project timelines, budgets, and allocated resources to ensure seamless execution.Fostered close collaboration with cross-functional teams, particularly within Growth Solutions and ESG domains, assuming a pivotal role as a Client Services solution lead. This role entailed a comprehensive understanding of existing delivery gaps within ESG Reporting solutions, facilitating the continual enhancement of standardized delivery frameworks.Proficiently delegated responsibilities and coordinated multiple resources across client projects, effectively balancing workload demands to meet quarterly billable utilization targets. Simultaneously, actively contributed to internal initiatives aimed at organizational development and improvement. Show less

Demonstrated proficiency in architecting and deploying intricate, enduring solutions tailored to clients' Environmental, Social, and Governance (ESG) reporting needs, utilizing the comprehensive capabilities of the Workiva Platform.Orchestrated end-to-end implementation processes, encompassing all phases from alignment to go-live, meticulously adhering to Statements of Work. Efficiently managed project timelines, budgets, and allocated resources to ensure seamless… Show more Demonstrated proficiency in architecting and deploying intricate, enduring solutions tailored to clients' Environmental, Social, and Governance (ESG) reporting needs, utilizing the comprehensive capabilities of the Workiva Platform.Orchestrated end-to-end implementation processes, encompassing all phases from alignment to go-live, meticulously adhering to Statements of Work. Efficiently managed project timelines, budgets, and allocated resources to ensure seamless execution.Fostered close collaboration with cross-functional teams, particularly within Growth Solutions and ESG domains, assuming a pivotal role as a Client Services solution lead. This role entailed a comprehensive understanding of existing delivery gaps within ESG Reporting solutions, facilitating the continual enhancement of standardized delivery frameworks.Proficiently delegated responsibilities and coordinated multiple resources across client projects, effectively balancing workload demands to meet quarterly billable utilization targets. Simultaneously, actively contributed to internal initiatives aimed at organizational development and improvement. Show less

Hired to work collaboratively with developers, product owners and management to develop customer facing REST APIs. Stepped in to support customers with the execution of technology projects. Met with customers to gather technical requirements and relayed needs to engineers to formulate plan for delivery. Wrote API unit tests using Mocha and Supertest with Coveralls for test coverage. * Played key role in Meenta surpassing annual revenue goal during COVID-19 pandemic; drove technical… Show more Hired to work collaboratively with developers, product owners and management to develop customer facing REST APIs. Stepped in to support customers with the execution of technology projects. Met with customers to gather technical requirements and relayed needs to engineers to formulate plan for delivery. Wrote API unit tests using Mocha and Supertest with Coveralls for test coverage. * Played key role in Meenta surpassing annual revenue goal during COVID-19 pandemic; drove technical aspects of entire project as technical bridge between largest revenue generating lab partner and engineering team. * Reached 79% code coverage standards for API after initiating, standardizing and stabilizing API via suite of CI/CD tests where no testing was performed before; gained compliance with coverage standards to safeguard API and pursue larger contracts.* Worked intimately alongside CTO as key member of engineering team; invited to attend customer success meetings and entrusted to interact with internal and external stakeholders.* Facilitated contract with large enterprise customer in gaming industry; validated CTO needs, built API and provided technical support during and after integration. * Executed product embedding project within tight deadline, enabling Meenta to expand reach and drive traffic to online marketplace by embedding products on partnering medical company websites. - Took the lead in absence of back-end developer at partnering company to expedite project delivery. Conducted technical training and demos while teaching customers how to use software. * Recognized as “go-to” resource for internal technical issues; boosted productivity company-wide through supporting internal staff of 30 across 7 platforms. Served as Slack administrator and handled Google admin set up.* Expedited implementation of API business logic through driving usage of Postman to customize API deployments. Authored public facing Postman API documentation Show less

Gained hands on knowledge in Typescript, Express, Sequelize, Postgres, and React. Utilized relational databases to build business management and inventory software system to allow brewery to track ingredients, materials and supplies. Worked in Agile environment using Kanban. Wrote middleware to convert all error handling to JSON. * Attended meetings with stakeholders, project managers and developers to gather insight on architectural decisions.

Performed initial client consultations, gathering client needs and desires to formulate personalized solution. Cultivated safe, welcoming environment that encouraged clients to form emotional connection to exercise plans. Actively participated in staff meetings, offering innovative recommendations to improve overall client experience. Devised new strategies to consistently generate new revenue. * Sustained consistent stream during and after COVID-19 pandemic with introduction of… Show more Performed initial client consultations, gathering client needs and desires to formulate personalized solution. Cultivated safe, welcoming environment that encouraged clients to form emotional connection to exercise plans. Actively participated in staff meetings, offering innovative recommendations to improve overall client experience. Devised new strategies to consistently generate new revenue. * Sustained consistent stream during and after COVID-19 pandemic with introduction of virtual training option with subscription model; trained employees on new model. * Improved retention through developing personal relationships with clients; retained many clients for 5+ years. * Naturally undertook leadership role, taking initiative to improve service levels through education and personalized service. Show less

Provided tourists with information about Key West and sold excursion packages on behalf of surrounding businesses. Listened to customer desires and curated personalized experiences for each customer. Expanded offerings beyond bike rental services and integrated concierge services into existing business model. Trained new staff members on daily operations and sales strategies.Used effective communication strengths to initiate a concierge service into existing business models by… Show more Provided tourists with information about Key West and sold excursion packages on behalf of surrounding businesses. Listened to customer desires and curated personalized experiences for each customer. Expanded offerings beyond bike rental services and integrated concierge services into existing business model. Trained new staff members on daily operations and sales strategies.Used effective communication strengths to initiate a concierge service into existing business models by building relationships with local businesses and training new employees Show less