Joshua Gilbert Email & Phone Number

United States

Senior Project Manager, Implementation

United States

Greater Memphis Area

A passionate and detail-oriented project management professional who is called upon to serve as a subject matter expert in Mimeo’s ever-expanding catalog of products, platforms and services. Primarily focused on onboarding and integration services, facilitates strategic planning and implementation of new processes and procedures to successfully assimilate.

Greater Memphis Area

Drove company revenue by successfully collecting outstanding debts and reconciling millions of dollars in post-audit deductions, while managing to preserve customer relationships to allow for future business.Selected Contributions Include: Escalated the company’s rate of collection on outstanding debts from past-due accounts from 70 to 90 percent..

Greater Memphis Area

Led a company initiative to improve overall customer satisfaction by implementing a comprehensive quality assurance strategy that included the creation of a dedicated quality assurance department.Selected Contributions Include: Established and managed a quality assurance department that included four full time employees. Implemented call monitoring.