As a Senior Project Manager, I joined the team in the fourth quarter of 2022 and played a pivotal role in driving the success of the company's project initiatives. In 2023, I contributed to the team's achievement of implementing the highest number of new project services in a year since the company's founding decade.Ochrestrate nearly 100 active customer service projects in 2024, overseeing finances, deliverables, and timelines while prioritizing quality and client satisfaction. Coordinate agile projects as well as traditional projects in different industries using legacy software and pioneering innovative solutions.Expand Internship Program from one department to multiple departments including marketing, technical suppoart, and sales. Successfully managed multiple interns throughout multiple years and semesters, facilitated job offers, and fostered high retention rates and long-term talent pipelines.Organized developer training and certification programs designed to fortify partnerships and foster skill enhancement. Directed the planning and execution of virtual and in-person conferences, managing various events ranging from international webinars with hundreds of attendees to exclusive private gatherings with VIP guests. Meticulously coordinated every detail, from securing esteemed speakers to crafting compelling agendas and coordinating guest logistics while orchestrating captivating marketing themes to ensure maximum engagement and impact.

TechD – an IBM Gold Business Partner – has been helping companies and organizations optimize their IBM AI, Big Data, Business Analytics and Data Management Systems, Hybrid Cloud, Security Intelligence and Cloud solutions implementations since 2009.Support virtual teams across different functions to align efforts with project objectives by building strong relationships with stakeholders and team members, and fostering a collaborative and productive working environment.Schedule cross-department resources, budgets, and timelines for process improvement and optimization. Confident with project management tools such as Trello, actiTIME, IBM-Digital Marketing, IBM- Lead Management, and Copper.Exceed customer expectations by maximizing agile framework to enable teams to work together seamlessly, by prioritizing consistency instead of intensity teams can balance multiple complex projects and maintain high-quality standards.

As a seasoned Project Manager with expertise in leading SaaS solutions across multiple markets, including IBM, Microsoft, Azure, and international territories, I specialize in orchestrating the successful delivery of projects tailored to meet the unique needs of diverse clients. My responsibilities include:Collaborating closely with clients to conduct comprehensive intake sessions, capturing detailed project requirements, and clarifying specific needs across different markets, including IBM, Microsoft, and Azure.Strategically delegating project tasks to team members, leveraging their strengths to optimize project efficiency and drive successful outcomes.Track project performance metrics and analyze critical indicators of success to ensure projects are delivered on time and within scope across various international markets.Proactively manage project budgets and make adjustments to align with financial objectives while maintaining the highest quality and client satisfaction standards.

Jun 2021 – Present (1 yr 3 mos)Supervised 29 high-priority customer relationships by managing stakeholder requirements and risk management as the project owner of virtual school caseloads.Initiated change management strategies for business process improvement to increase operations speed and scalability to meet stakeholder needs for special education teacher training, my annual replies for the past year were 7,036 compared to my team's annual response rate of second 1,676 and third 1,657, by researching stakeholder needs of students with special needs, clinical, teacher trainings, and using analytical skills to modify stakeholder communication to anticipate these needs as a software specialist.Decreased resolution time by 32% while maintaining a B2B customer service satisfaction of 97% by establishing customer rapport as the first point of contact for over 456 customers.Facilitated executive team's decision-making for SaaS product roadmap by co-creating business analytic reports with engineering, marketing, sales, and customer success departments based on dashboard reports, Google Analytics, and qualitative responses as the key performance indicator department reporter.Event planning for 3-day leadership conference schedule within budget by volunteering as the committee team management.

Increased eLuma SaaS assessment battery nearly 7% by negotiating with third-party stakeholders and partners as procurement manager for cultural diversity & inclusion assessments.Coached and training for a team of 6 in marketing communications strategy targeting sub-market of special education and diversity & inclusion by establishing third-party partnerships with leaders in education technology as the community specialist.Facilitate discussion making for leadership team by managing project research on B2B customers for engineering, marketing, sales, and customer departments in competitor analysis, the state of Online Therapy survey, win-loss interviews, writing user personas, and conducting salary scale research as a business analysis for IT strategy.Problem solved onboarding 300+ 1099 contractors by designing adult education professional learning communities for k-12 clinicians as the eLuma Solution-Oriented recipient.Workshop development of 3-day leadership training, including scheduling motivational speaking, content, and establishing professional learning communities by partnering with stakeholders to plan event as the committee schedule lead manager.

Increased support publications by 57% while decreasing user questions by 39%, by using user research to anticipate user needs as apart of risk management as the project manager of support videos andarticles for start-up SaaS.Decreased technical support response time by 25% while maintaining a 98% happiness rating by prioritizing stakeholder requests with teamwork as a team member on the cross-department team.Edited software training by conducting UX research (user initial reaction to the software, general questions, and studying clinical best practice standards) as the lead B2B customer training specialist.

Conducted six annual Academic Parent-Teacher Teams (APTT) data presentations within budget for the community on early intervention solutions in communities with over 40% of families living low-income and English Language Learners (ELL) by hosting.Established partnerships with families and educators by visiting 90% of students, following the standards in the Parent Teacher Home Visit training hosted by the state of Utah.Recipient of the Utah Education grant replaced school cafeteria microwaves with stoves to increase students' meal nutritional value as grand department manager.Developed relationships with community stakeholders as part of risk management, managed collaboration with team 6 departments, which raised family activity in their child's education from just over 7% to over 90% in three years using EdTech, hosted elementary education teacher training, and implemented feedback.Team management for three teachers in the use of agile methodologies for weekly department reviews of data, problem-solving, and lesson planning that meets road map and spiral curriculum objectives.

As a professional educator, I developed a 990-hour curriculum and curriculum mapping for K-12 education by conducting cultural research on community needs through interviews, historical data, and evaluations.Spearheaded an English Language Learners (ELL) summer reading intervention for 300 students by partnering with the local library, organizing community fundraisers, managing all four-corners regional donations, and other procurement resources as the summer school team early childhood educator.Established educational programs to increase student engagement for 99% Native American community within budget with teamwork between educators, families as a community advocate.Provided at-home resources for students with learning disabilities by collaborating with IEP team members as a professional educator.Tutored elementary students using SIPPS phonic strategies as an early literacy tutor.

Edited online photos for incoming products with Adobe Photoshop, Adobe InDesign, and Adobe IllustratorCoordinated with authors and publishers to meet printed and digital marketing deadlinesEdited marketing content on Microsoft Word

Lesson planning for elementary education interventions for STEM, literacy, and social studies at Westside Elementary Internship focused on student engagementCoordinate student special education services

Coached college students on implementing an 8-week early childhood curriculum on STEM, literacy, environment, and social studies as leadership member.