Joyce Sham, Pmp, Csm, Icgb Email & Phone Number

Remote

https://www.bethinklabs.com/-Effectively managed communications between development team and clients to optimize full stack software development for a major automotive OEM brand. -Supported the product teams in testing and deploying updates, tracking progress in JIRA/ServiceNow

Ottawa

• Directed a 5-member team and six external business partners to deploy a webtool for medical students and program administrators.
• Spearheaded an accessibility project that made organization-wide websites AODA-compliant within six months.
• Secured $2M in funding from external vendors for additional iterations of the webtool and promotion at medical conferences.
• Monitored all project expenses, reconciling financial anomalies and delivering software iterations with budget savings of 25%.
• Drove the solution design process to reduce site downtime by 80% in one month by being the liaison between technical and business teams.

Toronto, Canada Area

• Chaired medium-sized IT projects with $1M budget, maintaining project plans, resulting in a 5% decrease in rework and a 20% increase in overall sales in the first quarter.
• Managed a 20-member cross-functional (product, marketing, sales, support) team and coordinated with ten business partners to successfully launch a new eCommerce platform.
• Administered Agile methodology, resulting in 10% gain in manufacturing productivity within 3 months by adapting to global supply chain disruptions.
• Analyzed industry trends and implemented standardized database structures and best practices, creating form templates and eliminating potential security risks.

Toronto, Canada Area

• Managed a team of 10+ IT professionals through all phases of a $1M Windows 10 hardware refresh, closing before deadline and within budget.
• Communicated with nationwide end-users regarding any software/hardware issues, promptly resolving or escalating roadblocks within minutes.
• Commended 5x as Tech of the Month by project managers, for providing timely conflict resolution and stakeholder management.
• Conducted key word discovery and other search queries in asset management on ServiceNow to cut costs by 5% in 3 months.

Toronto

• Oversaw a team of 7 associates and led them through planning and execution of events, resolving conflicts and coordinating the association’s finances.
• Managed all finance operations that included monitoring revenues and expenses, issuing payments and receipts that resulted in exemplary data management and streamlined operations.
• Fostered strong interpersonal skills by working closely with Athletics Department and student body to improve communication between both parties that increased participation of athletics programs and events.
• Established professional financial recording standards to avert failed audits and complications such as withheld student funds.

• Provided outstanding service to a wide-range of customers that resulted in maximized company sales in a fast-paced and high stress environment.
• Prepared beverages and food, while being highly attentive to health regulations and standards set by Second Cup.

Established and led team of 2 personal trainers to launch “Fit With Friends” program targeted for first year students, creating a community of over 80 participants who consistently stayed active. Managed public relations and recruitment by hosting monthly seminars on nutrition and fitness as part of “Fit with Friends” program.

• Created portfolio of team photographs in intramural and inter-house leagues used to promote teams, athletes and coaches.
• Photographed registered fitness programs for promotional material that increased student participation.

Honours Bachelor Of Science (Hbsc), Statistics

Activities and Societies: TedxUTSC, Orientation Executive, Division 1 Basketball, Shutterbugs Photography, University of Toronto.

Service Analyst Program

Service Analyst Program Jan 2018 – May 2017 14 week intensive in-class training on the fundamentals of computer technology hardware and.

Ontario Secondary School Diploma, Honors High School Diploma, High

Activities and Societies: DECA, Basketball Team, Photography Club • Honour Role 2008-2012