◾Assists customers with Library card accounts in person, over the phone, by e-mail, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts and ensuring accuracy of the account◾Works at the Customer Service desk, including checking in and checking out items, emptying book returns, and other typical duties◾Issues library cards and maintain(confidential) customer files◾Processes and sorts materials accurately and efficiently; materials from cargo bins, returned materials from customers, expired reserves and new materials◾Counts and balances register when needed, and prepares bank deposit◾Assists customers in using the catalog, computers, copiers and other equipment◾Maintains Library collection by identifying and solving problems with library materials, performing cleaning of library materials, shelf reading, shelving materials, facing and conditioning shelves, pulling materials in poor condition from shelves, maintaining customer reserve shelves, processing various reports which involve searching for library materials (i.e. Pull List)◾Seeks out and participates in continuing education opportunities in order to keep skills current and broaden knowledge◾Assists customers with OPAC terminals and searches by title/author to request materials from other locations and other library systems◾Demonstrates understanding of basic library routines and adheres to library policies and procedures◾Assists in public service areas as needed; answer basic directional questions in person and over the phone; locate and retrieve materials for customers, assist customers with self-service public technology; and support the code of conduct◾Assists in all public service areas, including Homework Help Center as needed◾Skill in ILS automation environment

Columbus State Community College Service Learning Class associated with the United Way of Central Ohio’s VolunteerIncome Tax Assistance (VITA) program.* Certified IRS Tax Preparer.* Assisted clients in filling out necessary documents, answered tax questions.* Provided free income tax preparation assistance to taxpayers (low-income families and individuals), and helpedclients claim important credits such as Earned Income Tax Credit and Child Tax Credit.

-Columbus P&DC Statistical Programs; DistributionProcessing Clerk-Tri Village Carrier Unit; and Distribution Window Clerk-Upper Arlington Post Office.* Service Learning Student Recognition Award for participation in the 2016 VITA program.* Named to Columbus State Community College Dean’s list for Winter 2014, 2015 and Spring 2015.* Earned Certificate of Appreciation twice for commitment to service with the U.S. Postal Service.* Honored with a Perfect Attendance Award twice at the U.S. Postal Service.* Awarded with Letter of Recognition for Outstanding Customer Service at the U.S. Postal Service.* Recognized with Safety Employee of the Month General Mail Facility Award at the U.S. Postal Service.

Completed more than 20 years of service with the U.S. Postal Service, working in various customer service functions.Consistently earned awards and honors for exemplary job performance.* Expertly managed Premium Forwarding Service mail and trust accounts/records and Business Reply Mail accountsfor customers as a Distribution Process Clerk for the U.S. Postal Service. Utilized Excel to calculate the dailytransactions.* Recognized by senior management for consistent service and promoted to role of Data Collections Technician. Playedan instrumental role in protecting the integrity of statistical programs sample selections and data.* Collected, recorded, and analyzed statistical data on selected operating and financial activities in an installation inorder to serve management needs for data* Used computer systems to operate keyboard devices, input data, and transmitted to the CODES Web Base Unit.* Complied with the procedures in written reference materials, including handbooks, manuals, charts, directives andchecklists.* Served as Passport Acceptance Agent, verified applicant’s identities and submitted their application documents to theState Department for processing.* Tapped by senior leadership at the U.S. Postal Service and selected to serve as a