Joy Nelson Email & Phone Number

Forest Lake, Mn, Us

North America

- Tasked with handling escalated and high priority customer needs.- Multitask to handle between 3 and 6 customer chats at a time while maintaining customer engagement- Work to resolve customer complaints with low-cost resolutions that are mutually beneficial for both the customer and the organization- Test and provide feedback on beta systems in the organization

- Provide unmatched customer service by addressing post-order customer concerns- Investigate and report potentially fraudulent claims for further evaluation- Use empathy statements to connect with the customer and address their concern

- Work 1:1 with customers to address their post-order concerns- Facilitate returns and additional part orderings in compliance with company policy

Forest Lake, Minnesota, United States

- Monitored self-checkout areas to assist customers and reduce shrink- Ensured the cleanliness of customer-facing areas- Adhered to company policy and local laws when handling tobacco sales

Eden Prairie, Minnesota, United States

- Collaborated with patients and healthcare professionals to ensure pharmaceuticals were properly dispensed- Addressed chief patient complaints regarding medication- Provided unmatched customer service while addressing patient concerns- Multitasked to maintain communication between the patient, pharmacy, and healthcare provider.

St Louis Park, Minnesota, United States

- Provided direct patient care in Labor and Delivery- Cared for laboring mothers and their newborns postpartum

Golden Valley, Minnesota, United States

- Tasked with the oversight of at minimum 10 registered nurses providing tele-health care- Monitored tele-health calls for quality assurance- Provided coachings and annual performance reviews- Conducted interviews and assisted candidates through the hiring process- Performed clerical duties relating to personnel information and LOA management- Delivered difficult messages, such as termination notices, when appropriate

Edina, Minnesota, United States

- Acted as an overnight charge nurse to facilitate optimum patient care- Administered chemotherapy to treat patients- Provided pain management through controlled medication- Collaborated with multiple specialties when providing patient care- Prioritized patient comfort and safety during their stay

Bachelor Of Arts - Ba, Psychology

Associate'S Degree, Registered Nursing/Registered Nurse