John Patterson Email & Phone Number

Raleigh, Nc, Us

Raleigh, North Carolina, Us

Raleigh, North Carolina, Us

Morrisville, Nc, Us

Morrisville, Nc, Us

- Assist with maintaining multiple compliance frameworks such as SOC II, HiTrust, PCI-DSS, GDPR, and CCPA by working with internal auditors and the ISO to gather artifacts for certification/recertification and identify findings that need to be mitigated.- Ensure internal controls & security policy and procedures align with required industry compliance frameworks via policy creation, revision, and annual maturity review. - Collaborate with other departments and teams across the organization to develop process documentation and incident response plans to better mature the security posture and protect our organization from risk of incidents. - Improve the reporting of our security and compliance maturity efforts and systems through quarterly executive reports that I developed and work with colleagues to gather relevant data for. - Auditing of reports related to system patching and updates, along with user access reviews, to continue to ensure our systems are being secured at or above industry standard to protect our clients data, our data, and minimize risk to our reputation and/or finances.- Create more efficient processes and automation to better mature the security posture of the organization. This included proposing and creating an internal portal for employees to access relevant compliance/InfoSec documents, along with the implementation of a vendor risk management solution for intake requests and security reviews.- Constantly working to improve security awareness across the organization using interactive training videos and tests conducted in our learning management system.

Morrisville, Nc, Us

- Provided desktop and hardware support to all levels of internal colleagues while ensuring the cases are managed to confirm resolution in a timely and efficient manner.- Assisted colleagues with application issues related to internal IT systems and products; including the Office365 suite, Webex, Jabber, browsers, VPN, Adobe, etc.- Maintained licenses for a variety of software Corporate IT is responsible for; including the Office365 suite, Adobe, Snag It, etc.- Maintained IT inventory and place orders to ensure necessary hardware and software licenses are available as needed for corporate use.- Maintained JamfPro to manage Mac security and deployment while implementing Apple Business Manager and automating Mac ‘imaging’ and software installation.- Worked collaboratively with my team and other internal departments to resolve issues colleagues have with hardware/software. When needed I seek assistance from tenured system and networkadministrators internally.- Maintained and audited Active Directory permissions to ensure access to internal resources are secure and available to only those that are approved to access.- Ensured that Cylance and Exo5 (security software) are actively installed and licensed on Windows and Mac OS systems to maintain the Relias and Bertelsmann IT security standards.- Utilized Cisco’s ISE product to review devices that are having network issues, as well as generate guest network access as needed to ensure internal network security.- Maintained a quarterly donation schedule to replace old hardware while removing storage devices for secure destruction.- Assisted with finding cost-effective solutions to existing hardware and software upgrades.

Morrisville, Nc, Us

- Directly responsible for the satisfaction of our clients through email, chat, and phone interactions.- Provide resolutions to clients’ day to day questions and troubleshoot their problems.- Provide quick response times and an excellent level of support to clients.- Perform technical escalations to internal engineering and development teams.- Troubleshoot networking and system requirements issues for software compatibility.- Act as a liaison between the clients and internal teams at Relias.- Assist clients with account management questions and needs outside of the technical scope.

Raleigh, Nc, Us

- Assist members with account transactions.- Assist with branch and member level account management practices and recordkeeping. - Recognize member needs and provide solutions that best fit their individual or family situation.- Analyze and complete branch reports relating to accounts, insurance, and lending products.

Boston, Ma, Us

- Provided outstanding customer service to inbound callers while responding to their inquiries and - requests on retirement and employee benefit plans, processing their requests and providing information about financial products and services.- Consulted with and educated customers to achieve beneficial outcomes for their retirement savings and health benefits.- Collaborated with others to identify opportunities for continuous process improvements.- Worked with multiple business units to identify and resolve customer issues.- Helped customers manage health and insurance benefit information through the use of an Oracle mainframe interface.- Identified customer and technical trends with a proposal on a course of action to address the issue.

Bachelor Of Science - Bs, Information Technology & Security - Information Management

Business Administration