John D. Email & Phone Number

Bristol, Ct, Us

Cheshire, Ct

● Manage Azure Active Directory/Entra ID - user management, dynamic grouping. ● Manage Microsoft Intune/Endpoint Manager - Windows, Mac, and iOS devices and profiles. ● Manage Exchange Online - mailbox management, security and compliance. ● Manage Microsoft 365, Teams, and other Microsoft services. ● Directly support high level executives and personnel at the company headquarters. ● Point of escalation for national technician team. ● Manage Zoom, including current on prem to Zoom phone system migration. ● Interim network manager during staffing gap - manage Cisco centric BGP network. Site VPN through DMVPN and Meraki SDWAN. Manage and configure Cisco hardware directly and through vManage. ● Implemented Microsoft Tunnel iOS VPN solution. ● Migrate apps from SCCM to Intune/Endpoint Manager. ● Automate tasks with Powershell.● Primary trainer when onboarding new hires.

● Support over 1000 students and hundreds of staff members across four school locations, including exclusively for the Special Education department and Food Services department.● Involved in mid level decisions at my schools as well as high level decisions affectingthe school district.● Utilize Azure for AZ-Active Directory services as well as virtual server management.● Maintain Active Directory Federation Services and associated WAPs forauthentication.● Leading implementation of Azure MFA for administrative accounts.● Manage Office 365 services.● Utilize Powershell to query and manage Exchange mailboxes.● Collaborate and organize with Sharepoint.● Manage AD Certification Services.● Project lead for deployment of GoGuardian classroom management and monitoringplatform.● Administer Google Workspace administrative platform.● Assist with the deployment of 3,600 new Chromebook devices● Deployed and administer FOG imaging server.● Assisted with the deployment of a Mitel VOIP system to multiple school properties.● Project lead for deployment of ClassLink SSO portal.● Project lead for deployment of OneSync multi directory synchronization software.● Initiated and led the process of becoming an Apple Self-Servicing Account.● Administrator for multiple Linux systems.● Manage Munki software deployment system.● Manage Zabbix infrastructure monitoring system.● Manage Cisco centric network infrastructure.● Utilize Cisco Meraki for mobile device management.● Manage Aerohive access point controller.

Provide friendly and professional representation for a variety of clients, including sampling and other marketing activities.

● Day to day support of client hardware and software.● Provide help desk/end user support of software and hardware workstations.● From strong working relationships with faculty, staff, and students.● Support users on site and remotely in five schools and seven Town of Plainville properties.● Handle hundreds of phone support calls per school year.● Supervise Connecticut SBAC testing.● Experience with installation of various electronic hardware, including projectors, Smart Boards, and audio systems.● Webmaster for Plainville Community Schools.● Coordinate setup and deployment of new parent/teacher conference software across the district.● Manage Chromebook systems via Google Admin Console.● Manage imaging and deployment of staff computers using DeployStudio.● Administer PowerSchool student information database.● Maintain iBoss web filter, and Papercut print services.

Waterbury, Ct

● Provide day to day support of corporate server hardware and software.● Provide end user support of software and hardware workstations.● Remotely support users in four off site locations.● Build and rack Wintel servers.● Responsible for managing Active Directory servers, accounts, shares, and permissions.● Configure DNS, forward and reverse lookup zones.● Set up users in Kerio Mail Server 6.● Manage Symantec Brightmail firewalls.● Manage physical SonicWall firewall units.● Installation of HP and Dell server equipment, upgrades and troubleshooting.● Installation and maintenance of internal network infrastructure.● Setup and managed DHCP and Printer servers during new printer roll out.● Performed network switch replacements and upgrades to gigabit network.● Manage telephone system and voice processing system.● Replace batteries in UPS units.

Bristol, Ct

Plainville, Ct

Bachelor'S Degree, Industrial Technology

Computer Science