Jacob Bell Email & Phone Number

Mount Juliet, Tn, Us

Nashville, Tennessee, United States

Greater Nashville Area, Tn

Established solid foundation for success through operational oversight of risk management, fraud prevention, field network communication, field network logistics, and executive-level customer escalations resolution. Drove innovation while managing a team of ~200 employees and 14 leaders through new product launches, business changes, process innovation, and user interface overhauls. Provided vital structure by expanding a Network Support Center from 30 to 350 professionals.Facilitated 20% reduction in executive-level customer complaints by creating and nurturing strategic partnerships across various internal disciplines; highly skilled in driving innovative solutions designed to resolve challenging customer issues. Increased scheduled field visits by 30% over two quarters by launching and optimizing field network logistics across 17 markets. Enhanced efficiency and productivity by decreasing fraud prevention documentation review from 24 -hour to eight-hour turnaround. Maintained under 2% attrition for 1.5 years within Network Support Center. Navigated a team of 150 experts through an overnight swap-over to a new phone system. Maintained top five percentile Upward Feedback Employee Surveys for nine consecutive years. Generated stability by launching a new team of Retail Support agents charged with managing supply chain exceptions in customer mail-in device repair.

Nashville, Tennessee, United States

Established solid foundation for success through operational oversight of risk management, fraud prevention, field network communication, field network logistics, and executive-level customer escalations resolution. Drove innovation while managing a team of ~200 employees and 14 leaders through new product launches, business changes, process innovation, and user interface overhauls. Provided vital structure by expanding a Network Support Center from 30 to 350 professionals.Facilitated 20% reduction in executive-level customer complaints by creating and nurturing strategic partnerships across various internal disciplines; highly skilled in driving innovative solutions designed to resolve challenging customer issues. Increased scheduled field visits by 30% over two quarters by launching and optimizing field network logistics across 17 markets. Enhanced efficiency and productivity by decreasing fraud prevention documentation review from 24 -hour to eight-hour turnaround. Maintained under 2% attrition for 1.5 years within Network Support Center. Navigated a team of 150 experts through an overnight swap-over to a new phone system. Maintained top five percentile Upward Feedback Employee Surveys for nine consecutive years. Generated stability by launching a new team of Retail Support agents charged with managing supply chain exceptions in customer mail-in device repair.

Nashville, Tennessee, United States

Discussing technology claims with ~100 customers per day. Managed de-escalation and customer concern resolution.

Master Of Arts - Ma, Literature

(All work but Final Thesis)

Bachelor'S Degree, English Language And Literature, General