John Ferrell Email & Phone Number

Lebanon, Nh

Sacramento, California Area

Medford, Oregon Area

Responsible for comprehensive program leadership related to the design, configuration and implementation of all Epic Revenue Cycle applications (ADT, HB, PB). Responsible for implementation of Program Management processes, procedures, tools and methodology for Revenue Cycle applications. Responsible for project plans, schedules, reporting and stakeholder management for Revenue Cycle Applications. Responsible for issue/resolution and risk/mitigation strategies for Revenue Cycle Applications Program implementations. Key resource for scope, planning and implementation of Asante Community Connect initiative.

Alpharetta, Georgia

Responsible for comprehensive program leadership related to the design, configuration and implementation of all MedAssets products for various healthcare organizations (full SDLC). Responsible for development and implementation of Program Management processes, procedures, tools and methodology for Revenue Cycle Management (RCM) Division where none previously existed. Responsible for all project plans, schedules, reporting and stakeholder management from conception through implementation and operations. Responsible for oversight of all data acquisition and configuration activities.

Lancaster, Pennsylvania Area

Responsible for leading the ongoing modifications and upgrades related to Epic Ambulatory implementation. Responsible for push of all Ambulatory functionality to Lancaster healthcare community, practices, etc. Responsible for all project plans, schedules, reporting and stakeholder management from conception through implementation and operations.

Palo Alto, California

Senior Program Manager responsible for leading the configuration and implementation of Epic Clinical and Revenue modules. Responsible for revision and implementation of processes, tools, methods, and resource allocation for support and operations in alignment with industry best practices and Joint Commission requirements. Responsible for end-to-end authority and accountability over the deployment of program management methodology. Responsible for all project plans, schedules, reporting and stakeholder management from conception through implementation and operations. Directly managed staff of 50+ resources with responsibility for hiring decisions, staff development, and diversity coordination.

Houston, Texas Area

Developed the framework and processes for Program Management Office (PMO) governance. Managed the program portfolio for all projects impacting clinical operations - typically 30-40 individual projects ranging in budget size from $500K to $12M. This included the support of all applications directly linked to patient care and pharmacy operations. Provided oversight of IT resources including institutional software licensing, software maintenance, and application service providers (ASPs). Delivered training programs for project staff on updating project financial templates, assistance and training for financial management applications, and overall monitoring of project financial status. Acted as hands-on Project Manager on initiatives to fully replace both the Bed Management and Blood Bank Management. Responsible for full SDLC, configuration, training, implementation, and operational support. Lead project evaluation teams related to ongoing needs assessment and analysis of EPIC suite of products.

Eagan, Minnesota

Directed Midwest business development activities for the ACS Healthcare line of Medicaid and clinical products and services. Identified and managed stakeholders throughout project lifecycle for internal resources, business units, and vendors. Responsible for budgets ranging from $30M - $60M. Developed delivered of training for all levels of healthcare organization (Executive, Physician). Provided leadership to ACS’ Business Development team and ACS’ Midwest Regional Technical team to ensure proposed technical solutions meet RFP requirements. Led ACS business support and development staff in the design, development, and implementation of ACS’ suite of HIPAA-compliant Medicaid and Clinical systems. Acted as hands-on project manager for the design, development, and implementation of systems and services for various Medicaid and Clinical programs. This included the daily management of budget, project resources, and stakeholders through all project phases to successful completion. Lead Design, Build and Validate activities for multiple implementations Epic suite of products.

Duluth, Georgia

Developed data requirements for global analysis of IT infrastructure. Responsible for budget planning and financial management activities. Responsible for stakeholder identification and management with both internal and external resources on a global scale. Developed a global communication plan for the life of the project. Developed project reporting structure and published updates containing consistent and ongoing analysis of available data. Worked with vendors to develop deployment plan and project milestone requirements as they related to the delivery and installation of IT hardware on a global scale.

Greater Atlanta Area

Responsible for project budgets ranging from $500K - $25M. Responsible for all project management activities, which included the design, development, and implementation of the following for the MIS organization: Problem management processes and procedures, Configuration management process and associated databases, Comprehensive release management plan, Service-level management program to ensure customer satisfaction in all phases of development and operations. Performed impact analysis for change requests and monitored progress through build, test, and implementation phases. Responsible for coordinating market launch activities related to new telephony, hi speed, broadband and video on demand.

Alpharetta, Georgia

Supervised data center activities and personnel in 24/7 environments. Selected, evaluated, and assisted in development and training of all data center employees. Oversaw the maintenance of all data center production scheduling and reporting. Participated in project scope and plan creation as they pertained to data center functions. Aided in the development, testing, and implementation of a comprehensive disaster recovery plan for all data center operations.

Morrow, Georgia

Hired, trained, and supervised 23 student assistants and two full-time supervisors. Designed, developed, and implemented technical support and disaster recovery policies and procedures for a base of more than 5,000 users.

Greater Atlanta Area

Maintained operational control over all computer operations center duties. Hired, trained, and supervised computer operations staffProvided technical training and support for external customer base and sales force. Designed, developed, and implemented operational and disaster recovery policies and procedures. Reduced annual budgetary needs through strict cost-reduction policies.

Master Of Business Administration (M.B.A.), Health/Health Care Administration/Management

Master Of Arts (M.A.), History

Bachelor Of Arts (B.A.), History