Justin Saturley Email & Phone Number

Remote

• Strategic Planning and Budgeting: Led strategic planning and budgeting for a 750-strong international workforce within the Customer Experience department, emphasizing sustainable scaling and cost efficiency. Fostered.
• Operational Efficiency and Cost Savings: Elevated occupancy rates from ~60% to 80% for key business lines, achieving a $1 million savings plan for the CX department. Identified operational inefficiencies, reducing.
• Departmental Transformation and Team Management: Spearheaded the transformation of the Customer Experience Workforce Management department after complete team turnover, developing a best-in-class team within two.
• Innovative Solutions and Process Improvements: Innovated a ‘headcount ledger’ tool for tracking staff movements and allocations. Implemented 'Game Plan' for optimized scheduling and automated 'Workforce Intelligence'.
• 'Mission Control' Team Establishment: Established a 'Mission Control' team for CX operations, akin to NASA's model. Centralized operational oversight, strategic planning, and coordination, enhancing efficiency.
• Cross-Departmental Collaboration: Collaborated closely with senior leaders across Operations, Learning and Development, QA, HR, and Finance & Accounting. Ensured alignment of workforce strategies with organizational.

Orlando FL

• Leading a People team in support of 200+ employees. Coached leaders and their teams on leadership style, culture, talent management and leadership development with key focus on the employee experience.
• Spearheaded the design and implementation of HR programs, aligning with business needs, and managed all aspects of employee relations, benefits, and compliance with HR laws and regulations.
• Oversaw company policy development and interpretation, performance evaluations, and staff dispute resolution, ensuring adherence to legal standards.
• Collaborated with operations leadership to enhance talent retention and development, resulting in a significant increase in employee satisfaction (NPS score from -9 to +34 in 6 months).
• Provided coaching and mentorship to management on discipline, conflict management, and employee development, while supervising a team of HR professionals including a Recruiter, HR Generalist, and Development Supervisor.

• Senior management role at one of the top 5 retail stores worldwide. My division of responsibility was HR support, operations, and administration.
• Directed HR processes including interviewing, hiring, onboarding, and performance management, while also managing store operations by analyzing key business reports to strategize for performance goals.
• Supervised warehouse staff and logistics for optimal operation and merchandise transfer, and maintained oversight of risk management, security, and cash controls.
• Strategically scheduled a team of 75-125 employees, utilizing analysis of traffic and sales trends for efficient staffing.

Tampa, FL

• Startup company with retail stores specializing in repairing Apple products. I reported directly to the CEO & CFO and was solely responsible for running the company’s Operations and HR functions for 6 retail store.
• Fostered a unique company culture using the medical branding in an engaging manner, transforming repair technicians into 'Surgeons' to enhance customer interaction and employee engagement.
• Managed diverse departments including retail, systems, marketing, accounting, and warehouse, ensuring cohesive operations and collaboration across teams.
• Led store managers in using company culture to boost productivity, morale, and results; established comprehensive policies and procedures encompassing all aspects of store operations and HR management.
• Analyzed financial data to develop strategies for achieving performance goals, and conducted evaluations of management and staff to assess individual and store performance.

Tampa/St. Petersburg, Florida Area

Bachelor'S Degree, Behavioral Sciences

Associate Of Arts (A.A.), Pre-Medicine/Pre-Medical Studies