Sebastian Cordero work email
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Sebastian Cordero personal email
Sebastian Cordero phone numbers
Strategy-driven technical sales professional with a focus on client engagement and satisfaction, with experience in a variety of hardware, software, and application technologies.
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Senior Sales EngineerVaronis Aug 2022 - PresentNew York, Ny, Us
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Enterprise Sales EngineerVaronis Oct 2020 - Aug 2022New York, Ny, Us
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Regional Sales EngineerVaronis Apr 2020 - Oct 2020New York, Ny, Us
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Inside Sales EngineerVaronis May 2019 - Apr 2020New York, Ny, Us
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Corporate Sales EngineerVaronis Nov 2018 - May 2019New York, Ny, Us
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Owner And Lead Game DesignerSpi Games Jan 2017 - PresentRaleigh, Nc, UsHandle day to day operations of companyHandle marketing (All front facing social media and web presence)Design board games (Gameplay & rules)Test gameplay, rules, and designManage projects (prototype, crowd funding, manufacturing)Manage third party vendorsDraft, review and manage contracts -
Client Facing Technical Support Engineer IiiClubessential Sep 2017 - Nov 2018Blue Ash, Ohio, UsCollaborate and consult with Clubessential clients & Support Team Members to resolve highly complex technical issues associated with the use of our products.Mentor Technical Support Specialists in researching, resolving and documenting customer server issues.The primary installer of client Payment Processors, including ETS, Shift4, OpenEdge, Paysimple, NewTek.Assist with implementation of new hosted clients: configuring printer and user accounts; configuring and shipping firewalls; working with local IT to set up firewalls for hosted clients; assisting implementation staff when on-site.Help manage hosted/cloud environment servers, including updates, patches, monitoring.Help manage troubleshoot RHEL 6 Apache server. Troubleshoot and resolve high-level technical issues such as slowness of servers/sites; printing issues throughout clubs; application issues/errors; EMV credit card readers; TCP/IP devices; and other as prescribed.Extensively research and documents customer software and technical issues.Partner with Development and other interdepartmental teams, and assist in special projects as needed.Provide technical expertise to Clubessential sales staff throughout the sales lifecycleCollaborate with local IT Managers to refine their networking, system and application setup for cloud and onsite installationsMentor technical support specialists in researching, resolving and documenting customer’s server issues -
Client Facing It Support SpecialistClubessential Oct 2015 - Sep 2017Blue Ash, Ohio, UsMain point of contact for all technical issues for 250+ country clubsCustomer facing support engineer supporting sales and implementations teamsAnswer and anticipate customers concerns about implementation and support agreementsManage maintenance and support of virtual machines on VSphere for all cloud clientsCollaborate with sales, development, and other teams to resolve complex issues
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Desktop Support TechnicianAstadia - Vertex Pharm May 2015 - Oct 2015Lynnfield, Massachusetts, Ma, UsSupported 2000+ internal clients both on-site, satellite locations, and remoteWorked as main point of contact for critial issues and executive support teamRepaired, Maintained and deployed workstations (hardware and software)Managed cellular device deployment for entire enterpriseReviewed candidate resumes and interviewed level 1 technicians -
Senior Technical AnalystAstadia Dec 2014 - May 2015Managed small and large scale outages by working with deskside, networking, and system engineering teams. Managed schedule and maintained 100% call coverage for Boston Team of 4 support engineersEnsured team’s performance by reviewing calls and tickets and identifying opportunities for coachingReviewed candidate resumes and interviewed level 1 technicians
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Team LeaderAstadia - Merck Pharma Project Feb 2013 - Dec 2014Lynnfield, Massachusetts, Ma, UsManaged a team of 15+ technical support engineersCreated and managed technical projects, training documents, and processes to better response timeReviewed resumes and interviewed new candidatesReviewed tickets, calls, and cases to ensure SLA and KPIs were met
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Senior Technical AnalystAstadia - Merck Pharma Project Nov 2012 - Feb 2013Lynnfield, Massachusetts, Ma, UsRepaired equipment (laptops, iPads, and printers) focusing on customer satisfaction and outlined proceduresTook care of escalated calls and achieved resolution for unsatisfied customersOversaw satisfaction surveys and contacted clients to address their concerns
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Technical AnalystAstadia - Merck Pharma Project Apr 2012 - Nov 2012Lynnfield, Massachusetts, Ma, UsRepaired equipment (laptops, iPads, and printers) focusing on customer satisfaction and outlined proceduresUsed Remedy and Scholastic proprietary ticket system to log ticket information.Assisted with Windows 7 migration project and corporate cellular deployment
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WebmasterSaint Catherine Of Siena Church Sep 2010 - Aug 2013Du Bois, Pa, UsCreating, organizing and updating websites components, articles and news feeds.Designed and managed website using JoomlaSEO implementation.Creating and Managing social media accounts like Facebook, Twitter, etc.People Database management. -
Data EntrySaint Catherine Of Siena Church Apr 2010 - Dec 2011Du Bois, Pa, UsEntered data to ACS databaseCreated one-way data streams to assure data validity and eliminate data replicationLinked data from ACS to Constant Contact E-mailing service and managed licensingHelped with all the software related questions (Microsoft Office products, Constant Contact, ACS people management software)Translated documentation from English to Spanish
Sebastian Cordero Skills
Sebastian Cordero Education Details
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Wake Technical Community CollegePre-Engineering -
Southeast Raleigh High SchoolHigh School/Secondary Diplomas And Certificates
Frequently Asked Questions about Sebastian Cordero
What company does Sebastian Cordero work for?
Sebastian Cordero works for Varonis
What is Sebastian Cordero's role at the current company?
Sebastian Cordero's current role is Enterprise Sales Engineer at Varonis.
What is Sebastian Cordero's email address?
Sebastian Cordero's email address is sc****@****ial.com
What is Sebastian Cordero's direct phone number?
Sebastian Cordero's direct phone number is +191979*****
What schools did Sebastian Cordero attend?
Sebastian Cordero attended Wake Technical Community College, Southeast Raleigh High School.
What are some of Sebastian Cordero's interests?
Sebastian Cordero has interest in Tabletop Gaming/design, Investing, Soccer, New Technologies, Science And Technology, Bowling.
What skills is Sebastian Cordero known for?
Sebastian Cordero has skills like Technical Support, Windows 7, Customer Service, Microsoft Office, Management, Troubleshooting, Requirements Analysis, Process Improvement, Servers, Computer Hardware, Software Installation, Website Development.
Who are Sebastian Cordero's colleagues?
Sebastian Cordero's colleagues are Kyle Nielsen, Joe Farkas, Edi Hachayev, Cayman Ward, Kelsea Morrison, Yehuda Barak, Alyssa (Van Kollem) Hershkowitz.
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