Joeri Jean Marie S. Email & Phone Number

Create and manage Google Cloud virtual machines.Monitor our infrastructure and respond to instances of high load. Investigate the issue, take steps to stabilize the infrastructure, document the steps taken, communicate improvements, and propose changes to avoid a recurrence.Respond to system outages.Review firewall rules and make necessary adjustments in response to malicioustraffic reaching our platform.Document troubleshooting and problem resolution steps for internal use.Assist the Support team by investigating bugs and issues reported by our clientsaffecting our infrastructure or platform.Assist the DevOps team in the development of new tools and in the refinement ofexisting tools.Understand the following technologies: Linux, LXD/LXC, Nginx, MySQL/MariaDB, ELK Stack, PHP, Ansible, Bash, Python, DNS, SSL, CDN, and object & page caching.Project Owner responsible for preparing, delegating, implementing, and communicating about:- The completion of mass LXC container migrations (~27K) to ensure filesystem snapshot integrity.- The conversion of 307 Google Cloud Platform N1 to C2 production compute instances with minimal downtime.- The development and integration of a custom-built Python HTTP REST API that creates a compressed backup of a customer's website and uploads it to our Object Storage provider.

Handle the most technically challenging issues, both with customers and internally. Assist co-workers with advanced technical issues.Look for opportunities to improve tools, workflows and processes.

Kinsta provides premium managed WordPress hosting for everyone, small or large. We're powered exclusively by Google Cloud Platform and their premium tier network to ensure lightning-fast load times and while utilizing an isolated container system. Some of our clients include companies such as GE, Intuit, TripAdvisor, FreshBooks, Drift, AdEspresso, Workforce, Mint, and Swagway.As a Support Engineer, I help Kinsta customers keep their WordPress websites up and running. In a typical day, this includes adjusting NGINX configuration files, editing PHP settings, reviewing logs for PHP and server errors, monitoring website performance, installing SSL certificates, and troubleshooting a wide variety of WordPress website configuration issues.Take ownership of issues reported by customers and see problems through to resolution.Research, troubleshoot, and identify solutions to resolve customer issues.Follow standard procedures where required.Provide prompt and accurate feedback to customers.Monitor uptime and analyze transactions data using third party analytics tool to resolve advanced issues.Document troubleshooting and problem resolution steps for internal use.Understand the following technologies: Linux, NGINX, MySQL/MariaDB, HTML, CSS, JavaScript, PHP, DNS, CDN, and object & page caching.

Mauritius

Responsible for the day-to-day delivery of IT Support services to company staff. Monitoring and reporting on service requirements and assisting the IT Manager in developing the IT Support service. Provide support services to both local and offsite staff members with technical problems and requests including connectivity, access, computer hardware, operating system, and software application functions via phone, e-mail or in person.Oversee the IT Support department;Take ownership of issues reported and see problems through to resolution;Research, diagnose, troubleshoot and identify solutions to resolve internal customer issues;Ensure proper recording, prioritization, classification, and closure of all issues to allow for detailed data analysis that will be used to identify possible problems;Determine and implement specific technical needs;Ensure that the organization's IT infrastructure is efficient and productive;Responsible for maintaining a dynamic knowledge base of technical solutions;Educate employees on the use of software and hardware;Write and enforce the use of IT policies and workflows;Responsible for managing Mauritius and international projects;Be the technical operational referral of several Information Systems;Administration of VMware, Windows and Debian Linux servers;Administration of the following services: DNS, IIS, AD, ADFS, GPO, MS SQL, MySQL, LEMP & LAMP stack; Installation, configuration and administration of Cisco switches, routers and wireless access points;Administration of FortiGate firewalls;Administration of PepLink load balancers;Administration of the Panasonic VOIP system;Installing and configuring computer hardware operating systems and applications;Maintain an inventory of all IT equipment.

Brussels Area, Belgium

Oversee and ensure the day-to-day operation of servers and software. Responsible for troubleshooting software and hardware problems, monitoring batch processing, maintaining and improving system performance and online availability, maintaining all system and application documentation, and assisting personnel with computer problems. Perform maintenance of server room equipment including racks, towers and (tape) storage devices.Administration of VMware, Windows and Debian Linux servers;Manage the Active Directory domain forest;Administration of Microsoft SQL and MySQL database instances;Administration of LAMP and LEMP hosting environments;Network efficiency monitoring;Installation, configuration and administration of Cisco switches, routers, firewalls and WiFi controllers;Manage the Alcatel-Siemens VOIP telephone system.

Brussels Area, Belgium

Provide a high quality, professional and responsive support service to all users across the business on a range of different technologies, allowing them to complete their job seamlessly.Support and train end users;Manage the technical documentation;Install, test and maintain desktop and servers;Troubleshoot system and network problems and solve hardware/software faults;Patching network and phones;Monitor network efficiency;Install and maintain software;Set up new users accounts and profiles and disable expired accounts in accordance with HR requirements.