Jason Strong Email & Phone Number

Akron, Ohio, United States

*VHT/Mindful was acquired by Medallia August 2022

Cleveland/Akron, Ohio Area

Anticipate and react to technical problems and issues that arise and provide problem resolution plan options to the client. Organize and manage projects and tasks while consulting cross team members/leaders and account managers to ensure company objectives are met. Coordinate the configuration, upgrade, or change to production deployments with the appropriate clients and company personnel.

United States

Providing simple and complex copy cataloging of print monographs and e-books using the OCLC WorldCat database and Innovative Interfaces Inc. local catalog. Editing bibliographic, and creating item, and check-in records following local and national standards. Reviewing OCLC records for accuracy and acceptable Kent State copy cataloging standards. Managing record maintenance in the staff-mode of the local catalog for order, bibliographic, item and check-in records. Overseeing records, monthly reports, statistics and summarizing reporting to management. Key member of special projects and supporting management and staff through weekly meetings. Train newer Graduate Assistants and Student Assistants. Write and update instructional documentation.

United States

Gather, sort, and shelve the collection. Shelf read stacks for proper call number order. Shift to make room for new and returning collections. General upkeep and maintenance of multiple floors of the tower. Assist with stack management special projects, record and update multiple productivity and tower use spreadsheets. Assign daily/weekly tasks to student workers. Answer questions and direct patrons around and in the library.

Customer service, virus, spyware, malware, greyware removal. Creating custom computer builds, computer hardware and software repairs. Hands on training and tutorials for customers. Field servicing of clients computers, network and other peripherals and maintenance with normal problem solving and upgrades.

Moved and sorted product, set product up to be shipped out, received and sorted incoming product, keep a database of all products processed. Moved from shipping to managing a receiving department on my own, mostly self-sufficient. Learned various Microsoft data entry software.

Assembled, tested and packaged electronic modules, kept track of inventory. Some light quality control. Learned multiple stations necessary to bring the product from individual components to a finished working module.

Master Of Science - Ms, Information Science/Studies

Bachelor Of Arts (B.A.), Crafts/Jewelry Metals, Junior