Juan Garibay Email & Phone Number

Greater Denver Area

-Review all project documentation and participate in Project meetings.-Configure all equipment required for deployment including routers, switches, Polycom/Cisco phones and additional devices.-Remote and onsite training of Vonage Hosted VoIP products.-Configure all services via Broadsoft for deployment customer solution.-Remotely deploy all equipment and.

• Room Service Call Center Representative Part-Time (September 2005- Present)
• Answer inbound phone calls in a room service environment, following both a call process and innovated speaking while analyzing patient nutritional needs
• Collaborate with dieticians, nurses, and medical doctors to provide the best nutritional needs to patients that fit within the patients prescribed diet parameters
• Use several computer programs that assist in analysis while discussing with approximately 200 patients/day about their meal choices and nutritional needs in a fast paced environment
• Study organizational changes by attending education classes and aiding in decisions about enforcement of food safety compliance dictated from health agencies
• Provide various reports tracking various call and organizational statistics

Greater Denver Area

Greater Denver Area

• Answer incoming calls from clients regarding technical issues
• Work with field offices and personnel and coordinate support activities for 1500 clients, 5000 server and network devices and 35000 desktops
• Assist developing, implementing and maintaining policies, procedures and associated training plans for technical group
• Work issues remotely for nationwide client base

Greater Denver Area

• Providing internal/external SunGard customers with Incident Management and Request fulfillment within a Helpdesk Level 1 organization
• Applies knowledge of commonly used concepts, practices and procedures to promptly resolve issues identified from inbound calls
• Relies on experience, judgment and procedures to accomplish goals using creativity and latitude
• Assist with training of new employees
• Act as a mentor to new and existing employees
• Develop training materials for new policies/procedures from guidance provided by your Supervisor/Manager