Julia Lagrange Email & Phone Number

Charlotte, North Carolina Area

Spearheaded client engagements to dramatically improve processes and procedures, increase productivity, change behaviors, catapult profitability, and drive the achievement of guaranteed cost savings commitments and project-based Return on Investment.Partnered with clients to perform diagnostic analyses; helped develop robust solution-based recommendations and change strategies; and oversaw the entire change management and implementation lifecycles. Exceeded Return on Investments projections by at least 20% through diligent planning and capitalization on opportunities for improvement in the service, engineering, production, pharmaceutical and financial services industries using Lean Sigma methodologies. Designed, developed, and presented training programs based on the unique needs of each client.

Developed and managed top performing sales and service teams in a rapidly changing environment. Initiated several quality and process improvement initiatives. Participated in offshore vendor training and on-boarding.■ Increased overall quality scores for the call center by 28% in 2002 by creating and leading the “Quality Zone” project to reinforce and improve customer quality ratings. ■ Improved tenured employee sales performance by 30% by designing and implementing Partners for Success project to address performance gaps in sales and productivity.■ Selected to serve as a member of the enterprise wide “Change Champion” program to improve cultural changes and help minimize impacts to the customer service culture during the Sprint/Nextel merger. ■ Awarded four consecutive quarterly “Peak Performer Awards “ for consistently exceeding sales targets and generating approximately $100,000 a month in sales revenue, while maintaining customer quality goals.

Mba, Leadership And Organizational Development

Ba, Linguistics