Julie Hodgson Email & Phone Number

California, United States

San Francisco, California, Us

- Director of Digital Customer Success & Renewal Management: Leading initiatives to enhance the digital customer journey and optimize our renewal processes.- Portfolio Oversight: Managing 50% of company logos, ensuring a robust focus on customer retention and engagement.- Churn Reduction: Achieved a 15-point reduction in churn within three quarters (Q3 2023 - Q2 2024) through targeted strategies and improved customer experience.- Operational Efficiency: Boosted team productivity by 47% from Q3 to Q4 2024, streamlining the renewal process for faster and more effective outcomes.- Enhanced Engagement: Established a new operational rhythm that drove over 60% increase in customer engagement, fostering deeper client relationships and long-term value.

San Francisco, California, Us

Successfully established and developed our renewal management function, aligning it with our company's growth objectives and customer-focused strategy.Achieved 14% Improvement in Retention: Developed a new high performing team and led initiatives that resulted in a significant 14-point improvement in retention from Q3 2023 to Q1 this year, highlighting our commitment to customer satisfaction and loyalty.Optimized Renewal Journey: Increased efficiencies and productivity by streamlining and optimizing our renewal processes, enhancing the overall customer experience and reinforcing our position as a trusted industry partner.

San Francisco, California, Us

- Successfully initiated a new renewal management function responsible for renewing a base of 4000 customers across 2 segments of the business and 70M+ in revenue- Scaled customer and renewal journeys, achieving remarkable productivity and efficiency gains, transitioning over 40+ hours per quarter from administrative tasks to strategic risk mitigation.- Spearheaded a decrease in churn during our ramp quarter as a new team, achieving a 7% reduction in the first quarter and an 11% reduction in the second quarter.- Developed a comprehensive retention strategy for the new team, ensuring long-term customer satisfaction and loyalty.

San Francisco, California, Us

San Francisco, California, Us

- I am proud to say that I won the Q2 Success Sandlot Award for outstanding collaborative contributions to the team.- I leveraged my sales skills to average 6-9% ARR growth quarter over quarter in my book of business - I elevated my customer's need and goals above all else creating 80+ NPS my last two quarters in the role.

Sacramento, California, Us

- Managed Sales & Account Management teams - Drove $40M in revenue through corporate sponsorship sales and upsells- Coordinated successful triage of the customer journey from time of the sale to completion of the event

Holmdel, New Jersey, Us

- Led a high-performing team to consistently achieve between 100 and 150%+ of quota from 2016 to 2018, demonstrating exceptional sales leadership and execution.- Leveraged strong pipeline development skills to drive acquisitions for enterprise companies such as AllState, QuickenLoans, and Unigroup, fueling the company's expansion and success.- Identified opportunities for revenue growth and drove strategy for deals under $30K, while also training the pipeline development team on closing SMB deals, resulting in increased market penetration and revenue generation.- Devoted to delivering value to the company, I devised sales and marketing strategies that effectively reached the target audience and significantly increased pipeline development.- Notable accomplishments include spearheading a 70% increase in new business for an emerging international segment within just one year, showcasing my ability to drive growth and seize opportunities.

San Francisco, Ca, Us

- I am proud to say that I won the People Award for remarkable achievements in interdepartmental collaboration and client relationship building.- I was promoted three times in three years, and during my tenure and leadership, my direct team generated $8M in sales in 2014, and $7M in 2015 when total company revenue was less than $20M.- When faced with the challenge of increasing the pipeline for enterprise companies such as CSC, Infoblox, HP, and Equinox, I met and surpassed the goal.- Here you will find that I effectively coordinated and supervised account activities and campaign structures.

San Diego, Ca, Us

• Managed and supervised youth volunteers in public health and education related community development projects in Nepal• Conducted training and orientations about volunteering and cultural expectations.

Oakland, California, Us

- My top accomplishments here also include creating and managing a youth advocacy program called Advocating Change Together (ACT), which won the 2011 National Program Award for community health advocacy, program design, implementation, and impact.- I employed my skills in program management in order to benefit the community.- My budget management skills enabled us to facilitate continuous operational growth; additionally, I wrote and won multi-year grants.- My specialties in community health advocacy were in increasing healthy relationships, decreasing team dating violence, and reducing the commercial sexual exploitation of children.

- I planned, organized, and implemented the establishment or a Center for disadvantaged youth, and in just three months, I raised $3k by selling juices and café meals to tourists.- I also laid the groundwork for beneficial youth programming in the areas of health education and recreation.

Pomona, Ca, Us

B.S, Business Administration

M.A., International Service & Development