Justin Haggerty Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

- Oversee the operation of various guest services locations and processes including pass sales, gear rentals, equipment storage, security, parking, custodial services, guest feedback, and inquiries. - Execution of processes and procedures to ensure cleanliness, quality, consistent guest service delivery, and staff.- Create a friendly and welcoming atmosphere for all guests.- Manage first encounters with guests and act as a first responder to guest needs and issues.- Maintain a keen awareness of how the brand is being represented and demonstrate a relentless pursuit of meeting the brand promise. - Participate in collaborative, strategic meetings with the aim of improving efficiency and guest experience. Leadership.- Oversee the recruiting, training, scheduling, coaching, and day-to-day management of Guest Services staff.- Ensure that staff create a friendly and welcoming atmosphere for all guests and have in-depth knowledge of the organization’s products and services. - Create and execute training processes for the operation of POS systems.- Contribute to the overall success of the USNWC by promoting its mission with guests and fellow employees.- Clearly articulate and communicate performance expectations to staff.

Islamorada, Florida, United States

- Lead various activities; assist in planning, organizing, implementing, supervising and evaluation of recreation programs- Provide customer service to the public- Assists the public in the requisition and completion of registration forms, memberships, and permits- Monitors park facilities and enforces rules and regulations- Collects fees and charges for park use- Purchasing of equipment or necessary materials to complete job duties- Organizes and collaborates with part time and seasonal staff, officials and volunteers- Designs and creates flyers, posters, press releases for promotion of programs- Promote good public relations with schools, youth organizations and local non -profit organizations- Prepares athletic fields and park facilities for play- Set up and take down of program and special event equipment- Ensures play areas, equipment and facilities are free of hazards and are under safe conditions- Complete First Aid and/or Incident Reports and informs Management - “Manager on Duty” of Founders Park in the absence of both the Director and Program Manager as needed.

Islamorada Florida

- Assisted the Sailing Commissioner and Sailing Program Director in day to day operations.- Created and altered schedules as needed and assisted in managing and training staff.- Provided outstanding customer service and excellent participant training.- Took on the responsibility and duties of Dock Master in their absence.

Belmont, Nc

- Organize and plan events for the following semester.- Communicate on a regular basis with each Greek organization to keep them updated and on task.- Assist in creating a budget for the each semester.- Brainstorm ideas to get Greek life exposed to more people via social media- Lead Greek Council meetings

Charlotte, North Carolina Area

- Worked directly with adidas and SOCCER.COM to do the adidas summer footwear tour- Coordinated with athletic club directors to schedule events- Worked with a co-worker to create a budget and follow it- Read and revised web articles for SOCCER.COM- Created power-point recaps of any completed events- Brainstormed and executed new ways to market the tour to more people- Marketed the new product to consumers to an engaging and exciting fashion