Justin Ferrell Email & Phone Number

Remote

Telecommute

• Designed, developed, and deployed custom SharePoint solutions that streamlined business processes, resulting in a significant increase in efficiency.• Implemented responsive and user-friendly SharePoint interfaces using HTML, CSS, and JavaScript to enhance user experience. • Integrated third-party applications and external data sources using REST API, enhancing data visualization and reporting capabilities.• Developed .NET, PowerShell, Python and SSIS automation scripts to drastically reduce manually intensive processes• JIRA & Confluence Administrator• Scrum Master, DE&I Champion, Chief Operating Office's SharePoint Online HUB administrator (500+ site collections)

Greater Chicago Area

As a PC/Lan analyst for Field Technology Services, my primary responsibilities are:• Provide Desktop and executive support to 60 Wells Fargo offices (5,000 team members)• Develop & maintain several .NET applications• Developed SharePoint client side applications utilizing SharePoint's internal API, Search API and Business Connectivity Services. • Mentor and coach other PC/Lan analyst on ITIL best practices• Resolve desktop and user escalations for the northeast region

Greater Chicago Area

Hybrid role in which my job duties were split between desktop support, SharePoint Developer and developer operations. Listed below were my job duties for each specialty:Desktop:• Resolve desktop and user escalations for the region• Maintained a 98% user satisfaction survey score on all closed tickets• Maintained a SLA on all submitted remedy tickets SharePoint:• Developed several applications that would preform CRUD (Create, Read, Update, Delete) functions to SharePoint lists utilizing Ajax to communicate to the API. Under the limitations of the organization to modify the master pages, I often used the BootStrap & original CSS frameworks to style elementsDeveloper Operations:• Preformed security peer reviews on multiple applications to verify all deployed code was not vulnerable to exploits outlined by SANS and OWASP• Analyzed reports generated by Micro focus Fortify & Visual Studio's Code Analysis• Maintained application artifacts, documentation & Team Foundation environments to comply with internal software development lifecycle & application lifecycle management policies

Greater Chicago Area

I provided an all-encompassing concierge style desk side & executive technical support for Wells Fargo Commercial Banking Group. My responsibilities included and wasn't limited to:• Tier 1-5 desk side technical support & remote technical support for Wisconsin, Iowa, Missouri, Illinois, Indiana, Ohio & Michigan (1,000 end users)• Day one user access provisioning, equipment setup, Mobile device setup, and support • Line of business technical strategies consultant to the CAO• Printer maintenance and vendor management

Birmingham, Alabama Area

• Provided Wells Fargo customers technical support for the CEO portal• Created enterprise deployment documentation for the customer’s technical teams to deploy software drivers utilizing SCCM

Birmingham, Alabama Area

(Under 10 Year Non-Disclosure Agreement)As a security engineer, I was tasked to setup various server appliances that managed IP based access control systems, digital video recording systems and video analytic systems. After the appliances were configured, I was responsible for technical support and new integrations of these systems. These appliances include:GE Picture Perfect & Facility CommanderAvigilon Security SolutionsLenel OnGuardVideoIQ

Birmingham, Alabama Area

A Geek Squad Counter Intelligence Agent is a brand ambassador for both the Geek Squad and Best Buy brands. As a solutions expert, the Counter Intelligence Agent manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them. I handled administrative functions within my store as well as assessing, testing and repairing both customer and store products. My knowledge of services, technology and business group strategies in partnership with the sales team ensured no customer was ever left unserved or underserved. I maintained 100% SLA for all machine repairs that were checked in

Bachelor'S Degree, Information Systems Security

Associate'S Degree, Computer Network Systems

High School Diploma