Justin King Email & Phone Number

Knoxville, Tennessee Area

▪ Responsible for professional development training programs in the organization▪ Collaborate with members across various levels of the organization to design and develop technical writing documentation and practical business solutions▪ Utilize the ADDIE model in the instructional design process▪ Develop and update process documentation with precision to ensure complex instructions are as easy to follow as possible▪ Efficiently manage and prioritize multiple projects, consistently meeting deadlines▪ Manage the Educational Assistance program▪ Design and develop eLearning solutions to meet organizational training needs▪ Administrator for the organization’s two learning management systems (PeopleSoft ELM and Energy Worldnet)▪ Work with various departments within the company to ensure organizational efficiency and compliance▪ Proficient in Adobe Acrobat Pro, Adobe Creative Cloud Suite, Adobe Captivate, Microsoft Office 365 (including SharePoint), Snag-It, Camtasia Studio, Synthesia, and many others▪ Proactive and idea-oriented for process improvement▪ Experience in training video creation and editing using Adobe Premiere Pro▪ Certified DiSC facilitator

Knoxville, Tn

▪ Developed creative, unique, and effective training solutions for adult learning styles▪ Traveled as needed for the position▪ Updated all created materials and developing facilitator guides for existing materials▪ Experienced in ADDIE development process▪ Prepared trainers to begin facilitating courses based on created material▪ Held regular conference calls to collaborate with teams remotely on projects▪ Collaborated regularly with employees of many different levels in different geographic locations across the United States▪ Responsible for working with the Product Development and IT teams to effectively and accurately communicate technical information to large audiences across the company▪ Solely responsible for communicating and creating training material for new products, applications, application updates, and more▪ Trained individuals of various learning capacities to execute complex processes▪ Partnered with various department leaders in helping them achieve their training goals

Knoxville, Tennessee

Responsible for double checking processed alarms to ensure they meet company procedure standards, team management, coaching, team meeting scheduling and management, management of agent queues due to domestic alarm system volume, agent stats management and improvement, and other tasks as assigned by the Team Manager.

Knoxville, Tennessee Area

Field Technician scheduling, assisted in putting alarm systems online remotely, processing testing signals from field, assisting in answering questions from local agents as well as technicians, team meeting scheduling and facilitation, training new employees, employee statistic and error coaching, and various duties as assigned by the Team Manager.

Knoxville, Tennessee Area

Process alarm signals received by the central station while consistently maintaining a company procedural standard, handling emergency situations, processing alarms while staying in compliance with local ordinances, and other duties as assigned by the Lead Specialist or Team Manager.

Bachelor’S Degree, Business Administration, Human Resource Management

Marketing/Marketing Management, General

Undeclared

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