Justin Schaeffer Email & Phone Number

San Francisco, California, Us

- Increased on-time delivery of participant onboarding emails from 48% in April 2023 to 79% in March 2024.- Increased on-time automatic enrollment of participants from 84% in April 2023 to 97% in March 2024.- Launched Employee Data Alerts feature - a first-of-its-kind feature to uncover census data discrepancies leading to improved compliance, reduced penalties, and scalable administrator self-service. At the time of release, we were analyzing ~1M employee records per day and we uncovered 10M+ distinct discrepancies over 4 months- Led implementation of Participant microservice as one of the leading projects for the company to transition from a monolith to a service-oriented architecture. Along with other first-wave projects, provided the blueprint and set the foundation for follow-on projects to stand up other services. Migrated 1.4 million employee records to the new service with a 0.002% error rate. - Launched new DocuSign integration to transfer customers over to new service agreements resulting in 100% conversion to new agreements and eliminating the need for future manual updates. - Led effort to streamline fee disclosure generation and notification, leading to 100% compliance. - Drove project to ensure that consent for electronic disclosure was properly captured and to initiate a fallback onboarding process through physical mail. Avoided $500k+ in costs and ensured that 5,000+ additional participants could enroll.- Launching admin self-service for participant self-service data editing, which will drive down participant info update cases by 50% (down 15% as of 4/26)- Drove experimentation to increase the average participant savings rate by 1% through increased suggested contribution rates. - Mentored aspiring potential junior PM through a guided metrics and prioritization project to determine key participant metrics to influence high-level business objectives.

Scottsdale, Arizona, Us

6-month contract - Worked to improve intelligence, automation, and user experience in Digital Demand Sensing (DDS) at Nike.- Built out new work tracks to increase coverage of DDS application to improve intelligence and automation of product planning process- Worked with engineering to improve DDS usability for Nike planners prior to major releases- Outlined requirements and aligned team on new assortment management workflow to decrease confusion and better align to user roles and responsibilities- Outlined feature requirements and aligned team to enable promo management by Nike planners andmerchants as a part of the pre-season planning process- Improved user training strategy to enhance user experience and ability to self-serve questions throughimproved FAQs, user guides, and how-to videos- Supported platform team in API validation for apps and backend systems.

Pittsburgh, Pennsylvania, Us

● Developed new business model for Data-as-a-Service which would expand the available addressable market from $1.1B to $6B+, allowing for modular pricing as new features are developed, and reduce reliance on costly hardware● Designed core metrics for store coverage with customers to better understand robot performance and demonstrate results of AI and operational feature deployments● Identified correlation between operational metrics and customer benefit, improving focus and prioritization on data capture and autonomy features which drove a 25% improvement in core customer metrics ● Validated product feature to reduce online grocery nil picks (grocery order pickers unable to find requested product) by 18% through identification of out-of-place product● Created and lead the cross-functional Data Health team, aimed at carrying out targeted investigation to uncover unknown problems, informing departmental roadmaps, piloting potential solutions at small scale and demonstrating scalable improvements● Drove fleet-wide implementation and feature improvement of InOrbit robot monitoring software at Bossa Nova Robot Operations Center (ROC), leading to savings of $450,000 per year● Implemented new case management system allowing ROC to switch from case management-by-rule to management-by-exception, decreasing average open case time by 19%● Built strategy around reducing robot error frequency and operator touch time per robot, leading to an increase in robot technician capacity from 24 robots/technician to 48 robots/technician, allowing the company to double the fleet size with minimal ROC expansion● Mentored ROC technician on product management strategies and guided him through discovery and requirements setting exercise to prepare for possible future product management roles● Designed and validated wireframes for new features on the Bossa Nova Robotics Data Product Viewer, aimed at delivering data and insights to corporate retail and store operations end users

Pittsburgh, Pennsylvania, Us

Product management and strategy dealing with AI, robotics, and data delivery with a focus on driving and improving valuable outcomes and insights for clients.

Los Angeles, Ca, Us

• Managed product development and prioritization for two Scrum teams – - Front-end focused on improving user experience and speed through cart and checkout and consumer app stabilization. - Back-end team focused on supply chain, purchasing, merchandising, product information, andfulfillment.• Launched revamped cart and checkout experience with a focus on ease of use and speed throughcheckout, leading to a 3% conversion increase.• Revised internal order process from fulfillment center to stores with a focus on improving the efficiency of order placement and fulfillment.• Launched automated wholesale processes to handle notifications and shipments with wholesale partners, setting the company up for ability to scale wholesale partnerships.•Heavy focus on building trust between stakeholders and the technology department.

Pittsburgh, Pennsylvania, Us

(Acquired by SWORD Health in 2021)- Set up and led product strategy at the pre-seed stage startup. - Implemented Scrum/agile development to better manage our development and workflow. - Designed new product housing for VIT's first commercial hardware product, leading to a complete design overhaul of form factor and aesthetics based on customer needs. - Managed customer pilot projects as the main point of contact and support for management and users, leading to 2 recurring sales clients. - Created, prioritized, and executed on a product feature roadmap for the entire platform including hardware, web app, and a mobile app. - Led the setup of sales management, inbound marketing, business development, and customer success systems and processes. - Researched and designed a new algorithm for improved injury risk analysis and reporting.- Created and drove content marketing strategy through user research, SEO optimization, blog posts and other content creation leading to an increase in visits via organic search from 25% to 50% of total site traffic (and rising). - Drove business development of Ergonomics Partner Program which increased sales reach and opened up new customer pipelines; adding 13 partners in 3 months.

Pittsburgh, Pennsylvania, Us

Pittsburgh, Pennsylvania, Us

Longmont, Colorado, Us

At Clean Robotics, I helped to identify and quantify an initial target market and optimize product attributes for that market in order to help gain pilot customers and secure funding.

Plano, Texas, Us

Led the product strategy, planning, and road-mapping for Black Box's Storage Devices product lines focused on the K-12 education technology market. Worked with our product development and engineering team to lead new product development and product life-cycle management. Together with sales and marketing, set the vision for product messaging and customer education, and gained customer feedback. Worked with purchasing to find quality suppliers and diversify/expand sourcing options. Worked with our manufacturing team to ensure that quality product makes it's way to the customer. Helped drive an initiative to introduce Scrum/Agile methods into our product development process, which was first instituted with my team and later rolled out across the organization. Led an effort to expand Black Box's presence in the education technology space, working with other PMs to help understand the market and find potential strategic opportunities.

Pittsburgh, Pa, Us

University Park, Pa, Us

Allentown, Pa, Us

Master Of Science (Ms), Engineering And Technology Innovation Management

Bachelor Of Science (Bs), Mechanical Engineering