Justin Perkins Email & Phone Number

Kansas City Metropolitan Area

As the Head of Market Research at our lead generation company, I serve as the architect for data-driven decision-making. My role involves meticulously orchestrating a team of adept researchers to delve into market landscapes, analyze trends, and decode customer behaviors. Through this comprehensive understanding, we uncover valuable insights that pinpoint opportunities for strategic growth and guide our lead generation efforts. Collaborating seamlessly with various departments, I use research-derived intelligence to refine marketing strategies, optimize client targeting, and steer product development. My mission is to ensure our company remains ahead of the curve, providing unparalleled solutions in constantly evolving markets.

Overseeing a team of Revenue Specialists with weekly quality and quantity goalsQuality Control and Training to lead and enable the RevOps teamInterview and Train new hiresOversee systems and data administration and recommend tools to improve data quality, analysis, and reporting Weekly and monthly reporting both internal and external to clientsTrack metrics and key performance indicators (KPIs), analyze them, and turn them into actionable strategiesWork closely with all other departments to meet company goals Run client meetings presenting data to show successes and roadblocks, but also to strategize towards future goalsThis is a player/coach role: I am making calls right along with the team, learning and sharing as we grow; prospecting and managing multiple funnels of leads.

Work directly with clients to help them grow their businesses through nurturing leads provided and best practices for closing dealsBuild Client Sales Road Maps & PlaybooksWork directly with Inside Sales Consultants to ensure Quality and Client KnowledgeWork directly with our Research Department on Email Marketing content and strategiesStrive to show the VALUE in the NorthStar business model

Overland Park, Ks

Managing our Inside Sales Consultants to maximize skill sets both on and off the phonesTraining new and current employeesWeekly targeting and strategy meetings to continue the upward trend of meeting and exceeding goalsRecruiting new employeesSolely managing larger clients in regards to strategy and reportingCollaborative work with other department heads to better processes going forwardPlayer/Coach role: I also have the same goals as my Inside Sales Consultants, working with many clients to meet their needs.

Overland Park, Ks

Working with multiple clients to help grow their revenue by identifying the perfect customer, reviewing the sales process, having weekly interaction with the sales channels, and setting quality meetings with key decision makers such as Owners, Executive Directors, Marketing Directors, Plant Managers, Engineers, and others. Bringing on new clients in the Kansas City and surrounding areas.Each conversation I have, no matter the client I'm working for, is treated as if I am an owner speaking with their best customer. This approach has lead my clients to landing large, long lasting, lucrative customers.

Kansas City, Missouri Area

Manage a team of experienced Customer Retention professionals responsible for Account Retention and Renewals as well as overall Customer Satisfaction. Address customer concerns regarding Birch contracts' terms and conditions, service, pricing, or product sets. Project management of resolution efforts including coordination of other internal departments in developing and implementing Customer Retention resolutions. Ensure timely and accurate reporting of Retention results.

Perform account reviews with clients to manage account setup including adding/dropping voice and data services or network configuration, adjusting products to fit the customers needs. Renew contracts with savings when possible. Compare quotes from competitors to ensure customers are getting the best value available. Maintain industry knowledge to explain differences when comparing competitor quotes to give the customer the best levels of expectation and the ability to make an informed, educated decision.Both Inbound and Outbound calling required.

Work to maintain our customer base by renewing customer contracts while up-selling other products. Job also requires a quota for establishing new accounts/services. Both Inbound and Outbound calling.

Working with both inbound and outbound calls to sign up new customers and work to upgrade current customers to new products.

Working on outbound calls to current and previous customers to review account status, bring accounts current, or set up payment arrangements.

Ensured the delivery of freight to automotive plants. Answer incoming customer requests and scheduled pick-ups.

Education record

Education record

Education record

Education record