Justin Shea Email & Phone Number

Danbury, Ct, Us

Bethel, Ct

● Subject matter expert (SME) for Carbon Black App Control and Carbon Black Defense security applications● SME for ticketing system, ServiceNow (SNow) ● Backup team-lead ● Primary escalation point for team members, including all user issues as well as IT tools like SCCM, AD, SNow ● Created PowerShell scripts to find/update information in Active Directory, Azure AD, Intune, SCCM ● Modified PowerShell scripts provided by EUC and made them functional and easier to use ● Researched PowerShell commands and created scripts for the Mail Team to use in Office 365 ● Created and edited shared mailboxes in Office 365 ● Created and edited groups in MIM ● Lead daily team meetings to keep tickets within the SLA and facilitate escalations as needed ● Created various reports and dashboards in SNow for multiple teams

Hawthorne, Ny

● Created users in Active Directory● Created mailboxes for new users in Exchange● Used Bitlocker and MobileIron to encrypt devices for a client● Provided over the phone support to users in various companies● Add/Remove users through Office 365● Wrote Powershell scripts to help assign permissions in O365● Used AutoTask and Spiceworks ticketing systems● Provided remote support with Labtech● Worked with software and hardware vendors for tech support

Armonk, Ny

Contracted out to SwissRe from August 2014-August 2016● Provided deskside and remote support for 900+ users through effective communication and resolution within established OLA and SLA guidelines.● Successfully lead the configuration of desktop equipment for 100 new users as part of a new business acquisition across 5 locations.● Coordinated equipment and IT orientation classes for all new hires in my location.● Monitored Service-Now request queue and fulfilled hardware and software requests as per established OLA and SLA guidelines.● Coordinated scheduling and replacement of laptops and desktops for my location as per our annual hardware refresh.● Provided maintenance and support for HP Departmental and Multifunction printers in my location. ● Coordinated the inventory and repair for CISCO desk phones and accessories in my location.● Coordinated and executed desk moves via the Global Move Management tool for my location. This also entailed communicating to colleagues in other locations for scheduled moves in their offices. ● Staged computers using Microsoft SCCM tool● Used VNC to provide remote support● Configured network printers via Printer Connection Utility and TCP/IP● Wrote a Powershell script to help perform migrations to update user equipment

● Replaced printers, adjusted and replaced ink cartridges. ● Updated and maintained software applications and system software. ● Upgraded, updated, and replaced computer hardware including video cards, RAM, and hard drives. ● Installed POS system and set up new cash registers● Executed full system swaps, removing old computers from the domain, unboxing and setting up new PCs.● Repaired Toshiba, Acer, Dell, IBM brands of laptop and desktop computers● Performed troubleshooting of Office, Windows 7 and XP ● Set up network printers.

● PC maintenance and repair● Updated computer software● Set up and networked computers and printers